Events Manager

Marriott•Washington, DC

25d•$71,000 - $91,000

About The Position

The Events Manager prepares event documentation and coordinates with Sales, property departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases. The role primarily handles events of average complexity and ensures a seamless handoff from Sales to Service and back to Sales. The Events Manager identifies opportunities to maximize revenue by up-selling and offering enhancements. The position manages event logistics and operations, room blocks and meeting space for assigned groups, customer relationships, event billing, and service follow-up. It also leads pre- and post-event meetings, supports sales and revenue forecasting, and works with property staff to resolve operational challenges. The role contributes to service improvement by gathering customer and employee feedback and helping implement corrective actions.

Requirements

High school diploma or GED and 1–2 years of experience in event management or a related professional area; alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and at least one year of relevant experience.
Experience coordinating events and working with customers, Sales, property departments, and operations.
Ability to manage event logistics, group room blocks, meeting space, event billing, and customer service.
Ability to communicate event details verbally and in writing, lead meetings, and resolve operational challenges.
Ability to support sales, up-sell products and services, and forecast group room and event revenue.

Responsibilities

Prepare event documentation and coordinate with Sales, property departments, and customers throughout pre-event, event, and post-event phases.
Ensure smooth event progress by following procedures, collaborating with employees, and maintaining accuracy.
Greet customers during events and hand off execution details to the Event Operations team.
Ensure billing accuracy and review bills with clients before final processing.
Manage group room blocks and meeting space for assigned average- to large-sized groups.
Identify operational challenges and work with property staff and customers to resolve them or develop alternatives.
Apply judgment to incorporate current event-management and event-design trends.
Act as liaison between the field salesperson and customer throughout the event process.
Participate in customer site inspections and assist with sales as needed.
Solicit feedback from property departments to identify improvements to the Event Planner experience.
Deliver and encourage excellent customer service, model guest relations, and empower employees to provide service.
Communicate event details verbally and in writing to customers and property operations, and remain present and available to customers throughout the process.
Oversee customer experiences from file turnover through post-event, follow up with customers, and handle guest problems and complaints.
Use judgment and expertise to enhance customer experiences, suggest alternatives, and turn feedback into service-improvement action plans.
Interact with guests to obtain feedback on product quality and service levels, and ensure hourly employees understand event expectations and parameters.
Conduct or lead formal pre- and post-event meetings for assigned groups and facilitate other necessary meetings, such as Banquet Event Order and block-review meetings.
Assist with sales and revenue forecasting, up-sell products and services, and forecast group sleeping rooms and event revenue, including catering and audio visual.
Review comment cards and guest-satisfaction results with employees, observe service behaviors, provide feedback, and assist with corrective action plans.
Perform other duties as assigned to meet business needs.