Events Manager

Marriott•Plano, TX

18d•$56,000 - $72,000

About The Position

The Events Manager prepares event documentation and coordinates with Sales, property departments, and customers to provide consistent, high-level service throughout the pre-event, event, and post-event phases. The role primarily manages events of average complexity and ensures a seamless handoff from Sales to service and back to Sales. The Events Manager identifies opportunities to maximize revenue through upselling and enhancements. The position manages event logistics and operations, room blocks and meeting space for assigned groups, customer communications, and event-related billing reviews. It serves as a liaison between the field salesperson and the customer, supports sales and revenue forecasting, and coordinates with property teams to resolve operational challenges. The Events Manager also leads or facilitates event meetings, supports employee service performance, responds to guest concerns, and follows up with customers after events. Marriott International describes itself as an equal opportunity employer committed to a welcoming, inclusive, and nondiscriminatory workplace. Marriott Hotels emphasizes thoughtful hospitality and service. JW Marriott highlights associate well-being, camaraderie, and opportunities for training, development, and recognition.

Requirements

High school diploma or GED and 1–2 years of experience in event management or a related professional area; alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and at least 1 year of relevant experience.

Responsibilities

Prepare event documentation and coordinate with Sales, property departments, and customers throughout pre-event, event, and post-event phases.
Ensure seamless event handoffs from Sales to service and back to Sales.
Identify opportunities to maximize revenue by upselling and offering enhancements.
Ensure events progress smoothly by following procedures, collaborating with employees, and maintaining accuracy.
Greet customers during events and hand off execution details to the Event Operations team.
Ensure billing accuracy and review bills with clients before final processing.
Manage group room blocks and meeting space for assigned average-to-large groups.
Identify operational challenges and work with property staff and customers to resolve them or develop alternatives.
Apply judgment to incorporate current event-management and event-design trends.
Act as liaison between the field salesperson and customer throughout the event process.
Participate in customer site inspections and assist with sales as needed.
Solicit feedback from property departments to improve the Event Planner’s experience.
Deliver and encourage excellent customer service, set a positive example for guest relations, and empower employees to serve customers well.
Coordinate and communicate event details verbally and in writing to customers and property operations.
Remain visible and available to customers, oversee the customer experience through the post-event phase, and follow up after events.
Respond to guest problems and complaints, suggest alternatives, and use judgment to enhance the customer experience.
Use customer feedback and personal judgment to improve service, and emphasize guest satisfaction and continuous improvement.
Interact with guests to gather feedback on product quality and service levels.
Ensure hourly employees understand expectations and parameters for event activities.
Conduct or lead pre-event and post-event meetings for assigned groups, and facilitate other necessary meetings such as Banquet Event Order and block reviews.
Assist with the sales process and revenue forecasting for customer groups.
Upsell products and services throughout the event process.
Forecast group sleeping rooms and event revenue, including catering and audio visual.
Review comment cards and guest satisfaction results with employees.
Observe employee service behaviors and provide feedback to individuals or managers.
Assist in developing and implementing corrective action plans.
Take initiative to improve service performance based on evaluation of issues and resolutions.
Perform other duties as assigned to meet business needs.