Events Manager

Marriott • Denver, CO

5d • $62,000 - $79,000

About The Position

The Events Manager prepares event documentation and coordinates with Sales, property departments, and customers to provide consistent, high-level service before, during, and after property events. The role primarily handles events of average complexity and ensures a seamless transition from Sales to event service and back to Sales. The Events Manager also identifies opportunities to increase revenue by up-selling and offering enhancements.

The position manages event logistics and operations, supports customer service throughout the event lifecycle, leads event-related meetings, coordinates with Sales and Marketing, and contributes to human resources activities such as reviewing guest feedback and coaching employees. The role handles group room blocks and meeting space for assigned groups, primarily average to large-sized groups, and works with property staff and customers to resolve operational challenges.

The position requires either a high school diploma or GED and 1–2 years of experience in event management or a related professional area, or a two-year degree in a related field and at least one year of relevant experience.

Requirements

• High school diploma or GED and 1–2 years of experience in event management or a related professional area; alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, plus at least one year of relevant experience.
• Ability to coordinate event details with customers, Sales, property departments, and operations.
• Ability to manage group room blocks and meeting space and address event operational challenges.
• Customer-service, communication, problem-solving, and event coordination skills.

Responsibilities

• Prepare event documentation and coordinate with Sales, property departments, and customers throughout pre-event, event, and post-event phases.
• Ensure seamless event transitions from Sales to service and back to Sales.
• Identify opportunities to maximize revenue through up-selling and event enhancements.
• Coordinate event logistics and operations, follow established procedures, collaborate with employees, and ensure accuracy.
• Greet customers during events and hand off execution details to the Event Operations team.
• Ensure billing accuracy and review bills with clients before final processing.
• Manage group room blocks and meeting space for assigned groups.
• Identify operational challenges and work with property staff and customers to resolve them or develop alternatives.
• Apply current event management and design trends using professional judgment.
• Act as liaison between field salespeople and customers throughout the event process.
• Participate in customer site inspections and assist with sales as needed.
• Solicit feedback from property departments to improve the Event Planner’s experience.
• Deliver and promote excellent customer service, set a positive example in guest relations, and empower employees to provide excellent service.
• Communicate event details verbally and in writing to customers and property operations, and remain available to customers throughout the process.
• Oversee customer experiences from file turnover through the post-event phase and hand the account back to Sales.
• Follow up with customers after events; respond to guest problems and complaints; and suggest alternatives when needed.
• Use customer feedback and professional judgment to improve service and customer experience.
• Interact with guests to obtain feedback on product quality and service levels, and ensure hourly employees understand event expectations and parameters.
• Conduct or lead formal pre-event and post-event meetings for assigned groups, and facilitate other meetings as needed.
• Assist with the sales process and revenue forecasting for customer groups.
• Forecast group sleeping rooms and event revenue, including catering and audio visual.
• Review comment cards and guest satisfaction results with employees, observe service behaviors, and provide feedback to individuals or managers.
• Assist in developing and implementing corrective action plans and take initiative to improve service performance.
• Perform other duties as assigned to meet business needs.

Benefits

• The company offers a range of benefits designed to support employees and their families, wellbeing, careers, and personal interests; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree