Events Shift Lead Team Member - Paradise Coast Sports Complex
About The Position
The Events Lead supervises staff during events, distributes, collects, and counts money banks, and relieves staff for breaks. The role provides excellent customer service to guests and requires knowledge of the facility’s programs and offerings. Duties vary based on daily needs and include helping provide participants with a quality program experience. The Events Lead supports event and facility operations, including equipment setup and breakdown, monitoring play areas, opening and closing duties, cash handling, and maintaining a safe, positive environment. The position is part-time and non-exempt, based at Paradise Coast Sports Complex in Naples, Florida.
Requirements
- Ability to work with a wide variety of ages, from preschool through adult.
- Flexible schedule and regular attendance, including availability for nights, weekends, holidays, and long hours.
- Excellent verbal and written communication skills.
- Ability to maintain focus in a high-volume, fast-paced environment.
- Excellent guest service skills.
- Detail-oriented with outstanding organizational skills.
- Ability to multitask and prioritize.
- Ability to remain calm and focused in difficult and stressful situations.
- Respectful and friendly manner toward athletes, guests, visitors, spectators, leaders, and fellow team members.
- Ability to work well with others.
- Personal initiative to support the team and facility.
- Commitment to the safety and well-being of others.
- Ability to work independently in a busy environment.
- Ability to lift 50 pounds waist high.
- Ability to stand for extended periods and run or walk as needed.
- Ability to work indoors and outdoors year-round.
- Must comply with safety and health code standards and wear the proper uniform.
Responsibilities
- Provide courteous and friendly service to guests and staff.
- Enforce facility policies and procedures.
- Maintain general knowledge of program options and facility events.
- Set up and take down equipment and ensure the correct equipment is available for games.
- Monitor play areas, including turf and courts.
- Keep the supervisor informed of issues and updates.
- Respond to incidents, accidents, injuries, and altercations, and complete and file related paperwork as needed.
- Assist with daily maintenance and upkeep of department equipment inventory.
- Assist the Operations Manager and Coordinators with day-to-day operations and event setup and breakdown.
- Supervise event staff during shifts, assign duties, and manage staff breaks.
- Provide customer service, handle complaints, and direct complaints to the appropriate manager for resolution.
- Train and coach new employees.
- Inspect equipment and notify management when repairs or replacements are needed.
- Ensure health and safety standards are followed and foster a positive work environment.
- Distribute and collect keys and radios during shifts.
- Manage golf cart and Toro sign-in and sign-out.
- Perform facility opening and closing duties.
- Perform basic mathematical computations, balance drawers, and manage daily income.
- Reconcile cash boxes according to proper procedure.
- Complete special projects, daily assignments, and other duties as directed by management.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
