Events Lead - Paradise Coast Sports Complex

The Sports Facilities Companies•Naples, FL

About The Position

The Events Lead supervises staff during events, distributes, collects, and counts money banks, and relieves staff for breaks. The role provides excellent customer service and requires broad knowledge of the facility’s programs and offerings. Duties vary based on daily needs, with the goal of providing participants with a quality program experience. Paradise Coast Sports Complex is a sport, recreation, and entertainment destination in Naples, Florida, managed by Sports Facilities Management, LLC, part of Sports Facilities Companies. The company describes its culture as collaborative, supportive, entrepreneurial, team-oriented, and focused on accountability, excellence, and service.

Requirements

Ability to work with people across a wide range of ages, from preschool through adult.
Flexible schedule, including nights, weekends, holidays, and long hours; regular attendance is necessary.
Excellent verbal and written communication skills.
Ability to maintain focus in a high-volume, fast-paced environment.
Excellent guest service skills.
Detail-oriented, with strong organizational skills.
Ability to multitask and prioritize.
Ability to remain calm and focused in difficult and stressful situations.
Respectful and friendly toward athletes, guests, visitors, spectators, leaders, and fellow team members.
Ability to work well with others.
Personal initiative to support the team and facility.
Commitment to the safety and wellbeing of others.
Ability to lift 50 pounds waist high.
Ability to stand for extended periods.
Ability to work indoors and outdoors year-round.
Ability to work independently in a busy environment.
Ability to comply with safety and health code standards.
Ability to run or walk as needed.
Must wear the proper uniform.

Responsibilities

Provide courteous and friendly service to guests and staff.
Enforce facility policies and procedures.
Maintain general knowledge of program options and facility events.
Set up and take down equipment, and ensure the correct equipment is available for games.
Monitor play areas, including turf and courts.
Keep the supervisor informed of issues and updates.
Respond to incidents, accidents, injuries, and altercations; complete and file related paperwork as needed.
Assist with daily maintenance and upkeep of department equipment inventory.
Assist the Operations Manager and Coordinators with day-to-day operations and event setup and breakdown.
Supervise event staff during shifts, assign duties, and manage breaks.
Provide customer service, handle complaints, and refer them to the appropriate manager for resolution.
Train and coach new employees.
Inspect equipment and communicate repair or replacement needs to management.
Ensure health and safety standards are followed.
Foster and maintain a positive work environment.
Manage key and radio distribution during shifts.
Manage golf cart and Toro sign-in and sign-out.
Perform facility opening and closing duties.
Perform basic mathematical computations, balance drawers, and manage daily income.
Reconcile cash boxes according to procedure.
Complete special projects, daily assignments, and other duties as directed by management.