Events Assistant - South West England

WeBuyVintage

6d • Remote

About The Position

WeBuyVintage is hiring an Events Assistant, also referred to in the posting as a Roadshow Assistant, to support its valuation roadshows across South West England. Working alongside Buyers, the assistant helps ensure events run smoothly and consistently, represents the company to customers, and contributes to a welcoming and trustworthy customer experience. The role is remote and involves daily travel to different locations within two hours of the employee’s home address; travel is fully expensed. The position has a four-day working week, with days varying each week between Monday and Saturday. The stated salary is £30,000 per year.

WeBuyVintage is a UK buyer of jewellery, antiques and collectibles, running more than 250 valuation events each month. It describes itself as a rapidly growing brand focused on delivering outstanding customer experiences and developing knowledgeable, confident teams.

Requirements

• Previous experience in hospitality, retail, social work or customer service.
• Excellent communication skills.
• Ability to quickly build strong relationships with colleagues and customers.
• Ability to explain processes and information clearly and simply.
• Full UK driving licence.
• Willingness to travel 1–2 hours daily for the role, with travel fully expensed.
• Experience in a customer-facing team serving a diverse range of customers.
• Ability to identify customer problems or questions and provide examples of how they were addressed, including when the answer was not known.
• Experience running or helping run customer-facing events.
• Ability to build strong relationships with internal colleagues and communicate event feedback.

Responsibilities

• Welcome customers and provide hospitality, helping them feel comfortable, understand when they will be seen, and get their questions answered.
• Maintain consistent event quality and presentation, including banners, signs, biscuits and music.
• Coordinate on-site venue matters by meeting local venue teams, communicating health and safety messages to Buyers, and acting as the on-site contact for queries.
• Work alongside Buyers to explain which items the company does and does not buy, helping manage customer expectations.
• Provide an understanding and trustworthy customer experience, including for customers in sensitive circumstances.
• Build relationships with internal colleagues and communicate feedback from events.
• Share best practices and successful ways of working between roadshows and operational locations, and help roll out new processes and ensure they are followed at events.

Benefits

• Four-day working week, with days varying between Monday and Saturday.
• Access to Bright Exchange employee discounts and perks.
• Employee Assistance Programme providing confidential 24/7 support for the employee and their immediate family.
• Access to BrightHR’s online learning platform for professional development and career progression.
• Competitive pay.
• Fully expensed travel.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed