Events and Operations Specialist

Boise State University • Boise, ID

1d • Onsite

About The Position

The Student Union sits in the heart of the Boise State campus and serves as the central hub for students, faculty, and staff. We foster a sense of community by embracing the students, faculty, staff, alumni, and guests. We develop students as lifelong learners by delivering an array of cultural, educational, social, and recreational programs, events, services, and facilities. This role coordinates and provides equipment and facility set-up for meetings, conferences, and special events; provides customer service to building patrons; monitors facility use and ensures conformance with policies and procedures; performs facility maintenance and cleaning; and performs related work.

Requirements

• Ability to lift and carry items weighing up to 60 pounds
• Sufficient speech and hearing acuity to perform customer service activities.
• Knowledge of fire safety codes and ADA guidelines
• Some knowledge of: adding, subtracting, multiplying and dividing whole numbers.
• Experience providing customer service
• Experience explaining and applying policies and procedures
• Experience using tools, equipment, materials and common practices used in facility preparation including custodial work
• Experience setting work priorities
• Experience interpreting written oral instructions

Responsibilities

• Interprets event documents and diagrams to determine event needs; prioritizes work sequencing and order of task completion considering current and future meeting room usage and determines equipment to remain; identifies or anticipates problems and takes corrective action.
• Applies knowledge of fire safety codes and ADA guidelines to determine correct aisle width and safe entries and exits; sets up seating, tables, staging, program aids, and equipment; sets up and troubleshoots audio-visual operations including sound and lighting equipment such as sound systems, wireless microphones, mixers, video and data projectors, and connects telephone and audio data lines; recommends service improvements for all areas of the facility; monitors and controls facility environment including HVAC and lighting; observes facility and equipment to ensure compliance with risk management objectives and public safety; observes, responds to, and reports unusual occurrences such as theft, vandalism, illness, and drug and alcohol related problems; recommends safety and security solutions.
• Provides customer service and communicates with facility users to ensure event needs are met; assesses and resolves customer complaints. Assists customers and visitors with directions and information regarding events. Uses feedback to report program success and customer satisfaction. Evacuates customers in emergencies.
• Performs basic facility and equipment maintenance and cleaning; monitors cleanliness of facility; performs basic equipment repairs; replaces light bulbs; performs special projects as assigned.
• Completes building opening and/or lockdown procedures and opening or securing event spaces.
• Serves as a point of contact for the Student Union Building before and/or after building hours are closed or in place of a Manager on Duty.
• Provides event equipment setup in the Student Union, Alumni & Friends Center, Special Events Center, outdoor spaces, and other campus event facilities.
• Performs custodial and facilities services for the Student Union, Special Events Center, Alumni & Friends Center, and other food service and event locations on campus.
• Participates in and supports workplace safety and emergency procedures in the Student Union.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed