Event Technical Specialist (Audio) - Sheraton San Diego Resort

Encore Global•San Diego, CA

2d•Onsite

About The Position

The Event Technical Specialist (Audio) is responsible for setting up and operating enhanced mid-level production events in a hospitality environment while ensuring client satisfaction. The role reports to an Associate Director of Project Management or Director of Project Management in the assigned area. The specialist operates and maintains audiovisual equipment, troubleshoots technical issues, supports event teams, supervises technicians during events, and helps ensure equipment is secure and properly inventoried, transported, stored, and maintained. The position also provides technical coaching and mentorship, develops expertise in audio, and stays current with technology and industry trends. Work takes place in hotels, convention centers, event venues, and warehouses. Conditions may involve outdoor temperatures, dirt, sand or dust, noise, high-end audiovisual equipment and electrical components, and working at heights using lifts and ladders. Team members may work at multiple hotel locations and must follow applicable appearance guidelines. Work schedules may be irregular and include on-call status, days, evenings, weekends, and holidays.

Requirements

At least 3 years of event technology experience, with a specialty in audio, lighting, projection, or video.
Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
Strong customer, client, and coworker interface experience and abilities.
Ability to lift 50 lbs.
External applicants must meet, validate, and complete all required training and certifications within 60 days of the start date.
Internal applicants must meet and complete training and certification requirements determined by Encore’s Global Learning Training Program for their current position and the position applied for.
A valid driver’s license is required for team members who may operate company vehicles; additional DOT requirements may apply.

Nice To Haves

Bachelor’s degree preferred.
3–4 years of customer service or hospitality experience preferred.

Responsibilities

Set up, operate, and break down advanced audiovisual equipment accurately and on time to ensure successful events.
Troubleshoot technical issues and resolve problems quickly.
Follow company security and safety measures and protect equipment from theft or damage while in use.
Provide excellent service to internal and external customers and communicate effectively with clients.
Collaborate with internal teams before and during events to develop solutions and support customer satisfaction.
Foster positive hotel-client relationships.
Encourage the development of other employees’ technical and leadership skills; provide mentorship and coaching to technical, sales, and operations team members as needed.
Develop subject-matter expertise in the specialty discipline and stay current with technology and industry trends.
Perform advanced pre-event, during-event, and post-event work with operations team members.
Supervise and direct other technicians during events.
Assist with equipment security, storage, inventory, transportation, and maintenance.
Perform equipment inventory and forecast equipment needs.
Adhere to Encore appearance guidelines applicable to the hotel, venue, warehouse, or area.