Event Support Specialist (Contract)
About The Position
Opus Agency is a global event agency seeking an Event Support Specialist to join their Event Technology & Registration team. This role is crucial in executing event registration support for large-scale corporate events, partnering with major clients like Microsoft, Google, and Salesforce. The specialist will be at the forefront of shaping the future of event marketing in an AI-infused world, focusing on driving innovative strategies and fostering real-world connections. The position is remote within the United States and is a full-time, hourly, non-exempt contract role with potential for extension or conversion. Travel is required for specific dates.
Requirements
- Previous experience in events, group meetings, and/or hospitality
- Excellent written communication skills
- Strong customer service and problem-solving abilities
- Ability to quickly learn and navigate event technology platforms
- Attention to detail and organization
- Professional presence
- Ability to manage multiple tasks efficiently
- Ability to work independently and resourcefully
- Ability to maintain high levels of confidentiality
- Proficiency in Microsoft Office, event registration platforms, and reporting tools is strongly preferred
- Strong Communication Skills – Excellent written communication abilities
- Customer Service & Hospitality – Professional, service-oriented approach to attendee and client interactions
- Problem-Solving & Critical Thinking – Ability to troubleshoot issues and provide effective solutions
- Time Management & Multi-Tasking – Prioritizing multiple projects in a fast-paced environment
- Attention to Detail – Ensuring accuracy in registrations, communications, and event logistics
- Collaboration & Teamwork – Working cross-functionally with internal team, vendors, and stakeholders
- Adaptability & Flexibility – Adjusting to last-minute event changes with a positive, solution-driven mindset
- Process Improvement & Initiative – Identifying opportunities to enhance efficiency and event operations
- Positive Energy & Team Contribution – Bringing a bright attitude that uplifts the team and fosters a collaborative, positive work environment
Nice To Haves
- Proficiency in Microsoft Office, event registration platforms, and reporting tools is strongly preferred
Responsibilities
- Managing attendee support emails
- Processing ticket cancellations, transfers, and registration requests
- Updating hotel reservations
- Providing clear, professional communication with attendees, clients, and vendors
- Assist attendees with registration processes, including ticket purchasing, transfers, and hotel bookings
- Respond to attendee inquiries via email and phone with professionalism and clarity
- Maintain thorough knowledge of event registration processes
- Serve as a liaison between attendees and event management, specifically regarding platform issues
- Support event managers in training new team members
- Complete tasks as assigned by event project managers
- Ensure all proprietary information remains confidential
- Travel onsite to provide attendee support as needed (required Nov. 28–Dec. 5)
- Assist in tracking accessibility requests, meal preferences, and other attendee needs
Benefits
- Flexibility in work schedules
- Potential for contract extension or conversion
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
