Event Tech Support Specialist

RainFocus•Orem, UT

13d•Onsite

About The Position

RainFocus, a leading software company, is seeking an exceptional Event Tech Support Specialist to join their Client Success organization. This role is crucial for providing technical expertise for global events, involving hands-on experience with RainFocus onsite technology at their warehouse. The position requires learning the event delivery process and technology, including Windows imaging, badge printer troubleshooting and maintenance, QA for new features, and remote support for international teams. The ideal candidate is eager to learn new technology, enjoys working with hardware, can think creatively to solve complex problems, and possesses strong communication skills for interacting with teammates, clients, and contractors. This is a challenging, junior-level position with potential for growth into Senior and Principal roles, demanding a positive attitude and a solution-oriented mindset in a fast-paced industry.

Requirements

Strong technical skills.
Collaboration on creation of processes to acquire requirements for live event execution.
Assist in training new hires and contractors.
Ability to travel to events anywhere in the country or world on occasion.
Comfortable working in a fast-paced, challenging, and dynamic environment.
Ability to creatively solve complex problems.
Friendly and outgoing, but assertive when necessary.
Willing to go the extra mile in support of reasonable client requests.
Team-player with a service-oriented mindset.
Self-motivated, thrives in fast-paced environments.
Proactive, relentless learner.
Excited by and eager to take on new challenges and opportunities.
Strong communicator with ability to be self-guided.
POSITIVE personality.

Nice To Haves

Fully onboarded and productive within 60 days (45 days for Principal Role).
Client satisfaction.
Provide weekend support on occasion without escalation.

Responsibilities

Setup, imaging, and troubleshooting Windows machines.
Troubleshooting Badge printers.
Managing MDM service for 6000 phones.
Testing new hardware and resources.
Working with internal team members to prepare for and support ongoing events.
Gathering details to troubleshoot issues efficiently and without confusion for the staff onsite.
Maintaining the RainFocus hardware by routinely doing checks and cleanings.
Tracking inventory issues and documenting the processes related to fixing.
Providing step-by-step instructions on how to use the RainFocus equipment.
Training internal teams on best practices.