Event Support Coordinator

The Inception Company•,

1d•Hybrid

About The Position

Inception is a technology-driven production company that builds and supports engagement products and services that help our clients reach and more fully connect with their stakeholders. Our innovative services include virtual meeting platforms, video & broadcast productions and meeting services solutions. We envision a world where creativity and technology are more broadly and effectively combined to improve human connectivity and engagement. Our newest innovation, Pando, was developed in response to clients' needs for a virtual meeting platform that delivered superior engagement and collaboration. Combining a studio crew, 40-foot video wall, in-person moderator or moderators, and seamless onboarding support by live helpdesk staff, Pando is a fully produced event that delivers the experience and impact of an in-person meeting. For more information, visit www.pandomeetings.com or www.inceptioncompany.com The Inception Company specializes in creating live and on demand virtual programming to support Marketing and Brand Promotion, Speaker/KOL Training, Clinical Investigator Training, Medical Education/CME, and Professional Associations. Most initiatives require a project management team to plan, direct, and coordinate activities of the client, as well as support staff to ensure that objectives are accomplished according to specifications within the established timelines. Inception has immediate openings for a full-time Event Support Coordinator charged with providing online meeting support services via the web. This position reports to the Ambler, PA studio location. Day-to-day, this position may be remote but requires the candidate to maintain their own hard-wired internet connection with the following specs: · 10 MPS upload / 25 MPS download speeds – speedtest.net demonstration will be required at the time of interview · CAT7 or higher ethernet cables for both Inception provided-laptop and phone with direct connection to ISP router

Requirements

Schedule flexibility required. We operate 24/7 with a concentration in programming between 8:00 am – 11:00 pm ET. Standard ‘desk’ hours are Monday – Friday 8:30 am – 5:00 pm however additional hours and weekends are occasionally required.
Exceptional communication skills, as well as strong sense of professionalism required.
Must have extensive experience in Microsoft Power Point.
Ability to efficiently and promptly troubleshoot common user issues (ie: calmly identifying issue, de-escalating concerns, finding solutions).
Has knowledge of commonly used concepts, practices, and procedures within the internet broadcast field (e.g., Webcams, computer microphones, speakers, Internet browsers, Wi-Fi, Hotspots, bandwidth for streaming content, etc.).
Experience dealing with multiple platforms/OS (PC, MAC, iOS, Android), web interfaces, web cameras, sound, communication and Internet connectivity issues.
Works well in a collaborative team environment. Communication is a must!

Nice To Haves

Previous technical customer service experience preferred.
Preferred Experience with OBS (Open Broadcaster Software) or Wirecast
Experience with Chrome, Mozilla Firefox, Safari, Edge, Zoom, Zoom OSC, WebEx, Microsoft Teams, Adobe Connect.

Responsibilities

Serve as the producer and/or point support for our clients’ Web Conference programs.
Provide support to end users on a variety of issues.
Aid our Project Management Organization in Kick-off Calls, program development and Leader Trainings.
Manage event specifications including web platform, as well as adherence to all SOPs, SOEs.
Completes post-event reporting
Tracks and documents event details according to event protocols.
Escalate any unresolved problems to Project Team and/or management.
Maintains a professional relationship with customers, vendors, as well as internal staff.
Always ensures the highest level of customer service.
Performs all duties with keen attention to detail.
Adapts to changing software, platform solutions and SOPs as business needs change.