Event Supervisor

Apex Entertainment•Virginia Beach, VA

6d•Onsite

About The Position

Apex Entertainment is seeking an organized, energetic, and guest-focused Event Supervisor for its Virginia Beach location. This part-time leadership role oversees the execution of events such as birthday parties, corporate functions, fundraisers, private celebrations, and special events. The supervisor ensures events run smoothly from guest arrival through final payment while delivering exceptional service and maintaining company standards. The position requires leadership, attention to detail, and the ability to manage multiple events and priorities in a fast-paced entertainment environment. The Event Supervisor oversees event operations, including guest check-in, food and beverage service, attraction coordination, room setup, décor, and event flow. They act as the primary on-site contact for guests and clients, address concerns, and resolve issues. They lead and coach event staff, coordinate with venue teams, adjust staffing as needed, maintain event records in the CenterEdge Group POS system, process payments, and review event execution and guest satisfaction. The role reports event outcomes and feedback to the Events & Sales Manager.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
1–2 years of experience in hospitality, food and beverage, event coordination, or a related field.
Strong leadership, communication, and interpersonal skills.
Excellent organizational skills and attention to detail.
Ability to problem-solve quickly and remain calm under pressure.
Ability to manage multiple priorities in a fast-paced environment.
Strong commitment to exceptional guest service.
Reliable transportation or a valid driver's license.
Flexible availability, including evenings, weekends, holidays, and special events; weekend availability is required.

Nice To Haves

Previous experience supervising or managing corporate events, private parties, banquets, or special events.

Responsibilities

Oversee daily operations of scheduled events, including guest check-in, food and beverage service, attraction coordination, and event flow.
Manage multiple events while maintaining service standards, food quality, safety, and operational efficiency.
Ensure event details—including room setup, décor, food and beverage service, attractions, and guest expectations—meet Apex Entertainment standards.
Serve as the primary on-site contact for guests and clients throughout their event.
Identify and resolve challenges, and address guest concerns with timely, professional solutions.
Lead and supervise up to 20 event team members per shift, providing direction, support, and coaching.
Communicate event details, priorities, and updates with Food & Beverage, Attractions, Events, and Operations teams.
Monitor venue events to support guests and internal teams effectively.
Manage day-of staffing needs, including call-outs, schedule adjustments, and operational changes.
Maintain accurate Event Orders in the CenterEdge Group POS system and make adjustments as needed.
Complete event closeouts and process client payments accurately.
Conduct pre-event and post-event evaluations of execution, guest satisfaction, and improvement opportunities.
Report event outcomes and feedback to the Events & Sales Manager.
Complete additional duties and responsibilities as assigned by management.