Event Specialist
Pacific Hospitality Group•Irvine, CA
•$22 - $23•Onsite
About The Position
The Event Specialist at AC Hotel Irvine plays a vital role in supporting the Sales & Marketing team to drive group and transient room sales, enhance client satisfaction, and uphold brand standards. This individual will act as the administrative backbone for the sales office, ensuring smooth internal operations while delivering a polished and elevated guest experience that aligns with the modern, design-forward essence of the AC Hotels brand.
Requirements
- 1–2 years of hospitality or customer service experience; hotel sales or administrative experience, Marriott experience Required
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with hotel CRM systems is a plus.
- Strong organizational skills with a keen attention to detail.
- Excellent written and verbal communication skills.
- Ability to multitask in a fast-paced, deadline-driven environment.
Nice To Haves
- A passion for hospitality and service excellence.
- Familiarity with Marriott brand standards and systems.
- Knowledge of the Irvine/Orange County corporate and leisure market is a plus.
- Energetic, team-oriented, and solutions-focused attitude.
Responsibilities
- Assist Sales Managers with daily tasks including proposals, contracts, lead responses, and event detailing.
- Maintain and update client files, sales database, Delphi, and group resumes.
- Serve as a liaison between Sales, Catering, Front Desk, and Operations to ensure client expectations are met and exceeded.
- Prepare reports including pace reports, sales activity tracking, and forecasts as requested by leadership. Daily, Weekly and Monthly reporting is required.
- Schedule internal and external sales meetings and take detailed minutes when necessary.
- Handle incoming phone calls and emails to the Sales Department; route inquiries and leads appropriately.
- Assist with site inspections and client visits by preparing materials, arranging amenities, and coordinating with relevant departments.
- Coordinate and confirm small group bookings or meeting room reservations.
- Follow up with clients post-event to ensure satisfaction and gather feedback.
- Maintain promotional materials inventory and assist with local activations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
