Event Specialist

The Nashville Predators Hockey Club•Nashville, TN

3d•Onsite

About The Position

Powers Management is seeking an Event Specialist to join their Event Services department. This role is responsible for producing, managing, and executing a variety of events, including Nashville Predators Hockey Games, Bridgestone Arena ancillary events, sales and sponsorship events, concerts, live productions, and Ford Ice Facility bookings. The Event Specialist will participate in event production meetings, develop event documents, serve as a resource to all departments, determine staffing levels, manage a master schedule, ensure timely billing, conduct follow-up reports, maintain post-event summaries, act as a liaison between clients and the facility, provide customer service, perform front of house operations, and manage public and client complaints.

Requirements

Four (4) year Bachelor’s degree in a related field from an accredited college or university.
One (1) year of related experience in the meeting planning or event planning industries.
Equivalent combination of education and experience may be taken into consideration.
Proven ability to develop, organize and communicate event documents for the staging of large-scale public events.
Effective communicator and decision-maker in a high-pressure, fast-paced work environment.
Ability to organize, plan, and prioritize daily workloads.
Possess a team player mentality and easily adapt to changes in a multi-client environment.
Proven ability to meet stringent deadlines through multi-tasking, and ability to work effectively in high-pressure situations.
Skilled in establishing strong customer relations and meeting or exceeding customer needs and expectations.
Computer proficiency in Microsoft Office and basic office equipment.
Possess a valid driver’s license, possess a suitable driving history and be insurable by Powers Management’s insurance carrier.
As a condition of employment, qualified applicant will be subject to a background check, including criminal history, driving history, previous employment verification and character references.

Nice To Haves

Knowledge of computer aided design programs (CAD) such as AutoCAD, Vectorworks, or TurboCAD preferred.

Responsibilities

Produce, manage and execute events including, but not limited to, Nashville Predators Hockey Games, Nashville Predators and Bridgestone Arena Ancillary Events, Sales, Sponsorship, Community Relations, and Marketing Meetings & Events, Concerts and Live Productions, and Ford Ice Facility Bookings & Meetings.
Participate and communicate information in event production meetings with department representatives in order to successfully execute fulfillment for all event needs of the client, the venue and the patron.
Develop event documents to effectively communicate with all departments regarding operational needs.
Serve as an overall resource to all departments for the assigned event.
Determine proper staffing levels according to event requirements and general facility security and safety.
Manage a master schedule for all arena meeting and event locations.
Provide documentation and ensure appropriate billing from clients for the settlement of all assigned events in a timely manner.
Manage follow-up reports at conclusion of event to ensure patron and client satisfaction.
Maintain post event summaries and correspondence as required for all events.
Act as liaison between the client and facility reassuring that all requirements are met and facility rules, regulations and policies are adhered to.
Provide quality customer service to facility staff, clients, and the general public.
Work alongside the Front of House Coordinator on customer service initiatives and follow-up requests for events as necessary.
Perform front of house operations as the Front of House Manager during assigned events, implementing effective and efficient running of the facility.
Manage complaints and related issues with the public and clients involving tickets, seating, concessions, arena presentation and operations.
Perform other duties as assigned.