Event Solutions Engineer (Event Connectivity)

EOS • Menlo Park, CA

1d • Onsite

About The Position

EOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services. The Event Solutions Engineer is a networking engineer who supports clients by designing, operating, and implementing networks for onsite and offsite events. The role combines technical networking expertise with project management and communication skills, and works with internal customers to understand requirements and develop technical solutions that improve productivity and services.

The engineer supports event network and IT deployments, coordinates venue and vendor proposals, and manages technical support throughout event planning and delivery. The role includes deploying and troubleshooting networking hardware and services, documenting work, managing technical risks and redundancy, and enforcing client IT standards. Travel to event sites in London and internationally is required as needed, estimated at 25%.

Requirements

• At least 3 years of experience in network deployment.
• Experience with Windows, Mac, cloud, and hardware.
• CCNA, CCNP, or CompTIA Network+ certification.
• Strong client-facing and customer-service skills.
• Previous experience managing client expectations and troubleshooting in a fast-paced live-event environment.
• Strong attention to detail, multitasking ability, and organizational skills.
• Punctuality and a can-do attitude.
• Experience with IDFs, data centers, and office spaces.
• Experience with VPNs, including DVMRP, GRE, and IPSec/SSL VPNs.
• Experience with MAN/WAN technologies, including MPLS and SD-WAN.
• Knowledge of support for 802.1x and network segmentation.
• Familiarity with patching CAT6 and fiber-optic cabling.

Nice To Haves

• Familiarity with live events, video streaming, or audio-visual equipment.
• Experience working as a project manager or consultant.

Responsibilities

• Review client requests and provide technical support for integrating IT and network services at onsite and offsite events.
• Coordinate proposals and work provided by event venues, HSIA providers, ISPs, and third-party vendors.
• Deploy, test, and support event networks, WiFi, IT assets, IT help desks, and experiential technology, both directly and remotely.
• Deliver technical resources within event budgets and schedules.
• Apply knowledge of industry trends and developments to improve client service.
• Cultivate a global network of event resources and report on vendor performance.
• Own the technical support lifecycle and manage technical risks, including providing redundancy, throughout support planning and delivery.
• Communicate and enforce client IT standards and assist with creating and defining new standards as technology and scope evolve.
• Travel to event sites, such as hotels, convention centers, and client campuses, in London and internationally, as needed.
• Provision and deploy networking hardware, including Cisco, Cisco Catalyst, Juniper Mist, Peplink, Aruba access points, switches, wireless controllers, routers, and access points.
• Document daily work through the internal ticketing and tasking system.
• Troubleshoot technical issues as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed