Event Solutions Engineer (Event Connectivity)

EOS • Menlo Park, CA

2d • $90,000 - $100,000 • Onsite

About The Position

The Event Solutions Engineer is a networking engineer who supports clients by designing, operating, and implementing onsite and offsite networks for events. The role combines technical expertise with project management and communication skills to develop technical solutions that meet internal customer requirements and improve productivity and services.

The successful candidate will work collaboratively, communicate effectively in writing and verbally, and respond with innovation and agility. The role includes coordinating event technology providers, deploying and supporting event networks and IT resources, managing technical risks, and delivering services within event budgets and schedules. Travel to event sites in London and internationally is required as needed, approximately 25% of the time.

The stated pay range is $90,000–$100,000 USD. EOS describes the range as a general guideline rather than a guarantee; compensation offers may consider job responsibilities, experience, education, knowledge, skills, abilities, internal equity, market data, and applicable laws.

Requirements

• At least 3 years of experience in network deployment involving Windows, Mac, cloud, and hardware.
• CCNA, CCNP, or CompTIA Network+ certification.
• Strong client-facing and customer service skills.
• Previous experience managing client expectations and troubleshooting in a fast-paced live event environment.
• Strong attention to detail, ability to multitask, and organizational skills.
• Punctuality and a can-do attitude.
• Experience with IDFs, data centers, and office spaces.
• Experience with VPNs, including DVMRP, GRE, and IPSec/SSL VPNs.
• Experience with MAN/WAN technologies, including MPLS and SD-WAN.
• Knowledge of support for 802.1x and network segmentation.
• Familiarity with patching CAT6 and fiber-optic cabling.

Nice To Haves

• Familiarity with live events, video streaming, or audio-visual equipment.
• Experience working as a project manager or consultant.

Responsibilities

• Review client requests and provide technical support for integrating IT and network services at onsite and offsite events.
• Coordinate proposals and work provided by event venues, HSIA providers, ISPs, and third-party vendors.
• Deploy, test, and support event networks, WiFi, IT assets, IT help desk services, and experiential technology, onsite or remotely.
• Deliver technical resources within the event budget and schedule.
• Apply knowledge of industry trends and developments to improve client service.
• Develop a global network of event resources and report on vendor performance.
• Own the technical support lifecycle and manage technical risks, including providing redundancy throughout support planning and delivery.
• Communicate and enforce client IT standards and assist in creating and defining new standards as technology and scope evolve.
• Travel to event sites, including hotels, convention centers, and client campuses, in London and internationally, as needed; travel is approximately 25%.
• Provision and deploy hardware, including Cisco, Cisco Catalyst, Juniper Mist, Peplink, and Aruba access points, switches, wireless controllers, routers, and access points.
• Document daily work in the internal ticketing/tasking system.
• Troubleshoot technical issues as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed