Connectivity Engineer 2

Hologic•United States,

1d•$78,000 - $122,100•Remote

About The Position

As a leading innovator in women's health, we at Hologic are empowering people to live healthier lives everywhere, every day. Our Breast & Skeletal Health, Diagnostics, and GYN Surgical divisions rely on our customer support teams to deliver exceptional service and expertise to customers around the world. We are seeking a Connectivity Engineer II to support healthcare customers by ensuring the functionality, reliability, and interoperability of networked medical devices within healthcare information systems. In this role, you will troubleshoot complex connectivity issues, collaborate with customers and cross-functional teams, and help maximize system performance and uptime.

Requirements

Technical diploma, associate degree, or equivalent experience.
2-4 years of experience in a technical support, IT support, or related technical role.
Experience troubleshooting software, hardware, and network-related issues.
Knowledge of networking concepts, including TCP/IP, DNS, VPNs, firewalls, and remote access technologies.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work independently in a remote work environment while managing multiple priorities.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
Experience supporting healthcare information systems and medical device connectivity.
Knowledge of DICOM, PACS, HL7, RIS/LIS, and related healthcare interoperability standards.
Experience using diagnostic and remote support tools, including log analysis, ping, traceroute, and remote desktop applications.

Responsibilities

Provide technical support to internal and external customers, focusing on connectivity and interoperability within healthcare information systems.
Perform investigations, troubleshooting, and root cause analysis using diagnostic tools and established processes.
Support product installations, software upgrades, configuration changes, and connectivity-related projects.
Deliver responsive, high-quality support while maintaining a strong customer focus.
Take ownership of escalated cases, provide regular status updates, and drive timely resolution.
Escalate issues to subject matter experts and management as necessary.
Document case activity, investigation findings, actions taken, and resolutions within the CRM system.
Maintain compliance with quality, regulatory, and documentation requirements.
Collaborate with team members, customers, and field personnel to investigate and resolve issues.
Dispatch Field Service Engineers when onsite support is required and provide clear guidance regarding required actions.
Leverage and contribute to the shared Knowledge Base to improve problem resolution and team effectiveness.
Build and maintain advanced knowledge of Hologic products, networking technologies, and interoperability standards.
Communicate product reliability concerns and recommend process improvements.
Participate in technical discussions and customer meetings as required.
Support the Quality Policy and adhere to all Quality System procedures, FDA regulations, and ISO requirements.