Event Security

ASM Global•Manchester, NH

2d•Onsite

About The Position

The Event Security Officer at SNHU Arena is responsible for maintaining a safe and secure environment for guests, employees, performers, vendors, and visitors during events and non-event operations. This position supports crowd management, monitors security systems, responds to incidents, and provides high-level customer service while ensuring all arena policies and safety procedures are followed. This is a part-time, event-based position scheduled based on the arena’s event calendar.

Requirements

Must be 18 years or older.
Must be at least 18 years of age.
High school diploma or GED preferred.
Previous customer service experience is preferred.
Experience working in event venues, arenas, or guest services is a plus.
Strong customer service and communication skills.
Friendly, positive, and professional attitude.
Ability to work well in a team environment.
Ability to remain calm in a fast-paced and high-energy environment.
Reliable and able to maintain consistent attendance.
Ability to follow written and verbal instructions.
Must be able to stand and walk for extended periods of time (6–10 hours).
Must be able to climb stairs and move throughout the arena.
Must be able to work in a loud, fast-paced event environment.
Must be able to communicate clearly with guests and coworkers.
Must be able to respond quickly in a busy environment.

Responsibilities

Greet guests in a friendly and professional manner upon arrival.
Scan tickets and assist guests with entering the arena.
Help guests locate their seats and provide general event and venue information.
Verify tickets for entry into seating sections and restricted areas as needed.
Assist guests with disabilities by supporting accessible seating, entrances, and other accommodations as needed.
Monitor assigned seating sections to ensure aisles and walkways remain clear and compliant with safety and fire code requirements.
Proactively assist guests who may have questions, concerns, or need help during events.
Handle guest concerns professionally and notify a supervisor if additional support is needed.
Remain calm and assist with guest safety in the event of an emergency by following arena procedures.
Help maintain the cleanliness of seating sections by picking up debris and checking for lost items.
Support event operations before, during, and after events as needed.
Follow all arena policies, procedures, and dress code guidelines.
Perform other duties as assigned.