Event Sales Manager

Muckleshoot Casino Resort • Auburn, WA

2d • Onsite

About The Position

The Event Sales Manager is responsible for generating event revenue by selling banquets, catering, meeting, conference, wedding, and special event services. This role involves identifying, qualifying, and developing new business opportunities through various channels, managing incoming sales leads, and building long-term relationships with clients. The Event Sales Manager will conduct property tours, develop customized proposals, negotiate contracts, and coordinate all event logistics to ensure seamless execution. This position also involves developing revenue forecasts, analyzing market trends, identifying upselling opportunities, and maintaining accurate client records within the CRM system. The goal is to deliver exceptional guest service and enhance the reputation of Muckleshoot Casino Resort.

Requirements

• Three (3) to five (5) years of progressive event sales, catering sales, hotel sales or hospitality sales within a resort, casino, hotel, convention center or other high-volume hospitality environment.
• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, Event Management, or a related field; equivalent combination of education and professional experience may be considered in lieu of a degree.
• Demonstrated success achieving sales goals, revenue targets, and business development objectives.
• Experience negotiating contracts and pricing agreements while maintaining strong client relationships.
• Knowledge of banquet operations, catering services, event planning, and hospitality operations.
• Experience managing multiple events simultaneously in a fast-paced environment.
• Proficiency using Microsoft Office Suite and customer relationship management (CRM) or sales management software.
• Ability to obtain a Class III A gaming license.
• Must maintain a valid WA State Health Card/Food Handlers Permit.
• Must maintain a valid Liquor Service Permit.

Nice To Haves

• Experience within a casino resort, destination resort, luxury hotel, convention center, or entertainment venue.
• Experience selling weddings, corporate meetings, conventions, and large-scale social events.
• Established relationships within the Pacific Northwest hospitality, tourism, or event planning community.

Responsibilities

• Practice, support, and promote the Vision, Mission Statements, and Core Values of the Muckleshoot Casino Resort.
• Generate event revenue by selling banquets, catering, meeting, conference, wedding, and special event services.
• Identify, qualify, solicit, and develop new business opportunities through prospecting, networking, referrals, trade shows, and community engagement.
• Manage incoming sales leads received through phone calls, email inquiries, referrals, and other channels, converting qualified leads into confirmed bookings.
• Build and maintain long-term relationships with corporate clients, meet planners, wedding planners, community organizations, and repeat customers to drive ongoing business.
• Conduct property tours and presentations for prospective clients, showcasing event venues, catering offerings, and resort amenities.
• Develop customized event proposals, menus, and service solutions that meet client objectives while maximizing revenue opportunities.
• Prepare and negotiate proposals, contracts, banquet event orders (BEOs), pricing, and event documentation in accordance with established policies and procedures.
• Collaborate with Banquet Operations, Culinary, Hotel Operations, Entertainment, Security, Facilities, and other operational departments to ensure seamless event planning and execution.
• Coordinate all event logistics, including menu planning, room layouts, floor plans, timelines, rental equipment, décor, audiovisual requirements, billing details, and other client-specific needs.
• Develop and manage catering sales revenue forecasts, budgets, and production reports while monitoring sales performance against established goals.
• Analyze market trends, customer needs, and competitive activity to identify new business opportunities and revenue growth strategies.
• Identify and maximize upselling opportunities, including catering enhancements, guestrooms, audiovisual services, entertainment packages, premium amenities, and additional resort offerings.
• Maintain accurate client records, sales activities, contracts, and event details within the organization's CRM and sales management systems.
• Monitor booking pace, sales pipeline, and forecasting to support departmental revenue objectives.
• Deliver exceptional guest service by providing personalized solutions that exceed client expectations and enhance the reputation of Muckleshoot Casino Resort.
• Engage guests, team members, and vendors with a professional and friendly demeanor.
• Performs other duties as assigned.

Benefits

• Competitive salary starting at $75,256.74 - DOE, and uncapped commission potential
• Discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• A variety of additional voluntary benefits and retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level