Event Parking Supervisor

Canucks Sports & Entertainment•Vancouver, BC

7d•Onsite

About The Position

At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you! POSITION SUMMARY: As part of our Event Services team, our Parking Supervisors supervise event staff, ensuring all guests entering our parkade receive excellent service. This is a part-time, hourly, events-based position.

Requirements

Must be at least 19 years of age
Supervisory experience in the hospitality/service industry, with a customer-first approach to every interaction
Demonstrated commitment to customer satisfaction with the ability to respond promptly and effectively to customer’s needs
Excellent interpersonal and communication skills with the ability to interact positively and professionally with a diverse customer base and staff at all levels
Ability to present information and instructions in a clear manner
Excellent problem solving and crisis management skills in a fast-paced environment
Confident, friendly, approachable, outgoing, team player; able to gain the confidence and trust of management and colleagues
Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining

Nice To Haves

Experience in a supervisory role in a parkade facility is an asset

Responsibilities

Serving the needs of guests and making necessary operational decisions as they relate to event time parking, to ensure guests receive direct, personable service and immediate results
Supervising CSE event staff working at the parking facility
Providing recommendations on initiatives to maximize parking revenue
Supervising event-time parking operations to ensure effective and fan-centric operations
Taking personal responsibility for any VIP requests and/or service
Ensuring staff are knowledgeable about safety and emergency procedures
Delivering effective briefings at beginning of each shift, as required
Communicating appropriate event incidents and/or breach of service standards to Manager and ensuring appropriate documentation is completed
Responding to guest problems/evictions and ensuring appropriate action is taken by the staff, ensuring the highest level of customer service
Identifying and communicating ideas, processes, systems, skill upgrading, and information that would assist in continually improving the company’s efforts to achieve 100% employee and customer satisfaction
Other duties as required