Event Operations Supervisor - Kingston Resorts Embassy Suites

Encore Global•Myrtle Beach, SC

6d•Onsite

About The Position

The Event Operations Supervisor leads floor operations with a focus on customer service, staff leadership, and development. The role directly leads the technical team to support operational efficiency and customer satisfaction, and may participate in location administrative duties in support of onsite operations and career development. The position reports to the DET, DOO, or Operations Manager. The supervisor organizes daily event-floor activities, coordinates technicians and event communications, and ensures equipment is set up, refreshed, and removed on time. The role also provides on-site customer support, trains and mentors technicians, and oversees the accurate setup, operation, maintenance, security, and breakdown of intermediate audiovisual equipment. Work takes place in hotel/convention-center and warehouse environments, potentially at multiple hotel locations. Conditions may include outdoor temperatures, dirt, sand or dust, noise, heights accessed by lifts and ladders, and irregular hours or on-call work, including days, evenings, weekends, and holidays. Team members must follow Encore and venue appearance guidelines.

Requirements

3–5 years of audio-visual experience is required.
Knowledge of technical theory.
Advanced problem-solving skills.
Experience leading workflow and team members.
External applicants must complete all required training and certifications within 60 days of their start date.
Internal applicants must meet training and certification requirements determined by Encore’s Global Learning Training Program for their current and prospective positions.
A valid driver’s license is required for team members in positions that may operate Company vehicles.
Additional DOT requirements may apply.
Must be able to lift 50 lbs.

Nice To Haves

Bachelor’s degree preferred.
3–5 years of customer service or hospitality experience preferred.

Responsibilities

Organize daily floor activities to ensure timely equipment setup, refresh, and removal.
Manage daily floor operations, direct technician workflow, and suggest operational efficiencies to venue management and Workforce.
Ensure flowsheets are updated and completed properly.
Coordinate communications with the team for event management.
Attend venue meetings as needed, including banquet event order meetings and pre- and post-conferences.
Provide excellent service in accordance with Encore’s Service Standards and Operational Excellence practices.
Maintain positive client relationships through effective communication.
Meet with guests onsite to confirm their needs are met and equipment setups are working properly.
Monitor events and check in with customers throughout the day.
Assist in training technicians on floor activities, venue standards, and Encore service and operational standards.
Mentor new hires by providing guidance on the technician career journey.
Model and reinforce a positive working environment centered on company values.
Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
Troubleshoot technical issues and resolve problems quickly.
Comply with company security and safety measures and protect equipment from theft or damage.
Perform preventative equipment maintenance to keep equipment presentable and in good working condition.
Lead proper equipment security, storage, transportation, and maintenance.
Participate in physical inventory counts as requested.
Adhere to Encore appearance guidelines for the applicable hotel, venue, or warehouse environment.