Event Operations & Sales Lead
About The Position
The Event Operations & Sales Lead serves as a key member of The Ground's Events team, providing hands-on support for event execution, client service, and sales coordination. This role is ideal for an experienced event professional who thrives in fast-paced environments, enjoys both client-facing and operational work, and can confidently manage event logistics from final preparation through day-of execution. The primary focus of this role is ensuring exceptional event experiences through onsite event management and operational support. During non-event hours, this individual will assist the Sales & Events team with client communication, event coordination, and administrative sales support.
Requirements
- 3+ years of event management, venue operations, hospitality, catering, or wedding/event planning experience
- Demonstrated experience independently managing events and serving as the onsite lead
- Strong customer service and client relationship skills
- Exceptional organizational and communication abilities
- Ability to remain calm, professional, and solutions-oriented in dynamic event environments
- Experience with event management software; TripleSeat experience preferred
- Experience with Toast or other POS systems preferred
- Ability to work independently while collaborating effectively with a team
- Flexible schedule, including evenings, weekends, and occasional holidays
- Reliable transportation and valid driver's license
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 35 pounds regularly
- Ability to work both indoors and outdoors in varying weather conditions
Responsibilities
- Serve as on-site Event Lead for weddings, corporate events, social gatherings, and catered events, as assigned
- Act as the primary point of contact for clients, vendors, and event staff during event execution
- Manage event timelines, logistics, and day-of problem solving to ensure a seamless guest experience
- Conduct event walkthroughs and pre-event preparations
- Coordinate event setup, service flow, and breakdown activities
- Participate in event setup, room resets, breakdown, and other operational tasks as needed, leading by example and supporting the event team throughout execution.
- Ensure all event details are executed according to contracts, EOs, and client expectations
- Support off-site catering events as needed, including load-in, setup, service oversight, and strike
- Assist with responding to client inquiries and ongoing communication with active leads
- Follow up on proposals, contracts, and event details as directed by the Sales & Events team
- Support event planning and coordination for booked clients
- Help maintain accurate event records, timelines, and client information within event management systems
- Provide timely responses to client questions and requests
- Assist with venue tours and client meetings, as needed
- Communicate event staffing needs and operational requirements to appropriate team members
- Coordinate with vendors and internal departments to support successful event execution
- Assist with maintaining event equipment, supplies, and inventory organization
- Support development and refinement of event operating procedures
- Perform other duties as assigned to support the Events and Hospitality teams
Benefits
- 20% discount at Ground entities (includes Ground Market, Ground Table, The Pub, Grounded Body)
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
