Event Manager

Marriott • Schaumburg, IL

4d • $60,000 - $83,000

About The Position

The Event Manager prepares event documentation and coordinates with Sales, property departments, and customers to provide consistent, high-level service before, during, and after property events. The role primarily manages events of average complexity and ensures a seamless transition from Sales to event service and back to Sales. It also identifies opportunities to increase revenue through upselling and event enhancements.

The Event Manager manages event logistics and operations, customer service, group room blocks and meeting space, event communications, and customer feedback. The role leads pre- and post-event meetings for assigned groups, supports Sales and Marketing activities such as sales processes and revenue forecasting, and works with property staff to address operational challenges. It also observes employee service behaviors and contributes to feedback and corrective action plans.

Requirements

• High school diploma or GED and 1–2 years of experience in event management or a related professional area; alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and at least one year of relevant experience.

Responsibilities

• Prepare event documentation and coordinate with Sales, property departments, and customers throughout pre-event, event, and post-event phases.
• Ensure events proceed smoothly by following procedures, collaborating with employees, and checking accuracy.
• Greet customers during events and hand off event details to the Event Operations team for execution.
• Ensure billing accuracy and review bills with clients before final processing.
• Manage group room blocks and meeting space for assigned groups, including average to large-sized groups.
• Identify operational challenges and work with property staff and customers to find solutions or alternatives.
• Apply judgment to incorporate current event management and event design trends.
• Act as liaison between field salespeople and customers throughout the event process.
• Participate in customer site inspections and assist with sales as needed.
• Solicit feedback from property departments to identify improvements to the Event Planner experience.
• Deliver and promote excellent customer service, set a positive example for guest relations, and empower employees to provide good service.
• Coordinate event details verbally and in writing with customers and property operations, and remain available to address problems or suggest alternatives.
• Oversee customer experiences from file turnover through the post-event phase until turnover back to Sales, and follow up with customers after events.
• Handle guest problems and complaints and use feedback and judgment to improve the customer experience.
• Ensure hourly employees understand expectations and parameters for event activities.
• Conduct and lead required pre- and post-event meetings and facilitate other meetings as needed.
• Assist with the sales process and revenue forecasting for customer groups.
• Upsell products and services and forecast group sleeping rooms and event revenue, including catering and audiovisual revenue.
• Review comment cards and guest satisfaction results with employees, observe employee service behaviors, and provide feedback to individuals or managers.
• Assist with developing and implementing corrective action plans and take initiative to improve service performance.
• Perform other duties as assigned to meet business needs.

Benefits

• A wide range of benefits designed to support employees and their families, enrich wellbeing, empower careers, and offer new adventures; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED