Event Manager

Pyramid Global Hospitality•Newton, MA

6d•Onsite

About The Position

The Event Manager represents the company to customers and supervises the coordination and planning of assigned group catering and events at Boston Marriott Newton. The role oversees event preparation, including Banquet Event Orders (BEOs), meeting-room setup specifications, banquet food and beverage, audiovisual needs, program details, attrition, deposits, billing, and payment collection in accordance with cash-handling, credit-card, and accounting policies and procedures. The Event Manager prepares event documentation and coordinates with Sales, hotel departments, and customers to provide consistent, high-level service before, during, and after events. The position ensures a seamless turnover from Sales to Service and back to Sales, identifies opportunities to increase revenue through upselling and enhancements, and responds to guest requests and concerns to support satisfaction. The role also reports maintenance problems to Engineering through proper channels and orders supplies and maintains inventory as assigned.

Requirements

Education plus schooling in hotel/restaurant management or a related major.
Two or more years of related experience in a high-volume environment.
Strong customer focus and ability to develop and sustain productive customer relationships.
Ability to adapt effectively to major changes in work tasks or the work environment.
Creativity and ability to develop unusual or clever ideas and creative solutions.

Nice To Haves

Familiarity with hospitality industry practices.
Familiarity with Marriott systems.

Responsibilities

Represent the company to customers and supervise planning and coordination for assigned group catering and events.
Prepare and supervise event preparations, including BEOs, meeting-room setup specifications, food and beverage, audiovisual needs, program details, attrition, deposits, billing, and payment collection.
Follow cash-handling, credit-card transaction, and accounting policies and procedures.
Prepare event documentation and coordinate with Sales, hotel departments, and customers throughout pre-event, event, and post-event phases.
Ensure seamless turnover from Sales to Service and back to Sales.
Identify opportunities to maximize revenue through upselling and event enhancements.
Assess customer needs, meet service quality standards, and evaluate customer satisfaction.
Adapt effectively to changes in work tasks or the work environment and develop creative ways to solve problems.
Build and sustain productive customer relationships, seeking information to understand and address customer needs.
Report maintenance problems to Engineering through proper channels.
Order supplies and maintain accurate inventory as assigned.
Respond to guest requests, concerns, and problems to ensure guest satisfaction.