Manager - Event

Hilton • Oklahoma City, OK

5d

About The Position

The Event Manager oversees event planning and execution, delivering memorable guest experiences through hospitality. This role manages event documentation, facilitates transitions from Sales to service, and serves as the primary on-property client contact to ensure smooth execution and proactively resolve issues. The Event Manager identifies opportunities to increase contract value and enhance the guest experience, maintains client communication throughout the event lifecycle, and guides team performance through clear direction, feedback, and coaching. The role also supports sales through client site visits and pre-event meetings, demonstrates product knowledge, and resolves guest concerns and service issues calmly and efficiently.

Requirements

• A passion for hospitality.
• Integrity and a commitment to doing the right thing.
• Leadership and the ability to inspire others.
• A belief in teamwork.
• Ownership and accountability.
• Urgency and discipline, with a focus on the present moment.

Responsibilities

• Manage event documentation and facilitate seamless transitions from Sales to service.
• Serve as the primary on-property client contact, ensuring smooth event execution, proactively resolving issues, and delivering an exceptional event experience.
• Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience.
• Maintain strong client communication throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business.
• Communicate client requirements, direct team members, and provide feedback and coaching to support consistent, high-level service.
• Participate in client site visits and pre-event meetings, demonstrate product knowledge, and help shape event solutions aligned with client needs.
• Resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure.

Benefits

• 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program allowing Team Members to purchase Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including coverage for dental care and vision needs.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed