Event Manager | Full-Time | Utah Valley Convention Center

Oak View Group•Provo, UT

5h•Onsite

About The Position

The Event Manager is responsible for independently planning, organizing, and executing booked events at the Utah Valley Convention Center. The role involves continuous communication with prospective and contracted clients to gather event details, recommend products and services, and prepare and distribute complete, accurate information to other departments. The Event Manager also oversees on-site event activities, including setup and execution, and works to resolve issues and ensure client satisfaction. The position pays an annual salary of $48,000–$52,000. It is full-time and requires a flexible schedule that may include early mornings, days, evenings, overnight work, weekends, holidays, extended workdays, and multiple consecutive workdays. The position will remain open until December 31, 2026.

Requirements

3–5 years of experience in event coordination, convention services, and/or meeting planning.
Bachelor’s degree from an accredited college or university, with major coursework in facility management, hospitality management, marketing, public relations, business management, or a related field; additional years of experience may substitute for formal education.
Possession of, or ability to obtain, a current CPR certificate.
Knowledge of event management operational characteristics and customer service practices.
Knowledge of crowd management and control techniques and fire and public safety regulations.
Basic understanding of food service practices and A/V equipment and systems.
Knowledge of terminology used in entertainment and convention settings and relevant federal, state, and local regulations.
Computer proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, and the internet.

Nice To Haves

Experience at a convention center, hotel, sports facility, performing arts facility, or other multipurpose public assembly facility.
Graduate of IAAM Public Assembly Facility Management School.
Certified Meeting Professional (CMP) designation.

Responsibilities

Meet, confer, consult, and maintain continuous contact with potential and contracted clients.
Provide timely, accurate, detailed proposals, estimates, and layout drawings to clients.
Recommend products and services that meet client needs, improve the event experience, and maximize revenue.
Communicate regulatory restrictions and requirements to clients and ensure compliance before events.
Ensure contracts and other required documents are executed on schedule, including rental contracts, certificates of insurance, licenses, and permits.
Ensure payable amounts are collected by their due dates.
Collect, organize, and record event-specific and logistical information for booked events.
Document client communications in the Momentus folder and activity entries.
Prepare and distribute detailed event resumes and space layout drawings to other departments, including timely and accurate revisions.
Manage and oversee event setup, ensuring setups are completed accurately and on time.
Anticipate and resolve event-related concerns to support client satisfaction.
Inspect event spaces and surrounding areas before, during, and after events to ensure they are properly maintained.
Consult with exhibit managers, promoters, convention representatives, and others about setup needs for licensed areas, and prepare related work orders and cost estimates.
Serve regularly as manager on duty, ensuring client needs are met, events proceed as planned, and complaints are handled professionally and promptly.
Conduct or participate in post-event meetings to assess outcomes and address issues or concerns.
Prepare and approve final invoices for assigned events in a timely manner.
Maintain post-event contact with clients to address questions and concerns.
Complete post-event summaries of positive and negative items and enter them into the EBMS diary for future reference.
Plan, service, and supervise large events.
Analyze challenges, identify alternatives, assess consequences, and implement recommendations in support of organizational objectives.
Communicate clearly and concisely with team members and leadership.
Establish and maintain effective working relationships with staff, contractors, and facility users.
Work a flexible schedule that may include early mornings, days, evenings, overnight shifts, weekends, holidays, extended workdays, and extended consecutive workdays.
Perform other duties as required.