Event Manager

Marriott•Newton, MA

About The Position

The Event Manager represents the company to customers and supervises coordination and planning for assigned group catering and events. The role oversees event preparation, including banquet event orders, meeting-room setup specifications, food and beverage, audio-visual needs, program details, attrition, deposits, billing, and payment collection in accordance with cash-handling, credit-card, and accounting policies and procedures. The Event Manager prepares event documentation and coordinates with Sales, hotel departments, and customers to provide consistent, high-level service before, during, and after hotel events. The role ensures a seamless handoff from Sales to service and back to Sales, and looks for opportunities to increase revenue through upselling and event enhancements. The position requires customer-service knowledge and the ability to assess customer needs, meet service-quality standards, and evaluate satisfaction. It also calls for originality, creative problem-solving, and adaptability to changes in work tasks or the work environment. The Event Manager develops productive customer relationships, seeks information to understand and address customer needs, promptly reports maintenance problems to Engineering through proper channels, orders supplies, maintains accurate inventory as assigned, and responds to guest requests, concerns, and problems to ensure satisfaction. The hotel is owned and operated by Pyramid Global Hospitality, an independent franchisee and separate employer from Marriott International, Inc. The franchisee controls the hotel’s employment policies and practices.

Requirements

Two or more years of related experience in a high-volume environment.
Education plus schooling in hotel/restaurant management or a related major.
Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting service-quality standards, and evaluating customer satisfaction.
Ability to generate original or clever ideas and develop creative ways to solve problems.
Ability to adapt effectively to major changes in work tasks or the work environment.
Strong customer focus and ability to develop productive customer relationships.

Nice To Haves

Familiarity with hospitality industry practices.
Familiarity with Marriott Systems.

Responsibilities

Represent the company to customers and supervise coordination and planning for assigned group catering and events.
Oversee event preparation, including completion of Banquet Event Orders, meeting-room setup specifications, banquet food and beverage, audio-visual needs, program details, attrition, deposits, billing, and payment collection in accordance with applicable policies and procedures.
Prepare event documentation and coordinate with Sales, hotel departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases.
Ensure seamless turnover from Sales to service and then back to Sales.
Identify opportunities to maximize revenue through upselling and offering enhancements.
Assess customer needs, meet service-quality standards, and evaluate customer satisfaction.
Develop and sustain productive customer relationships; seek information to understand and address customer needs.
Promptly report maintenance problems to Engineering through proper channels.
Order supplies and maintain accurate inventory as assigned.
Respond to guest requests, concerns, and problems to ensure guest satisfaction.