Event Manager

ASM Global•Dayton, OH

2d•Onsite

About The Position

The Event Manager provides supervision and professional client-services support for event planning, coordination, and management at the Dayton Convention Center. The role works with clients, facility staff, contractors, and other personnel to coordinate event requirements and support smooth event operations. The Event Manager supervises, trains, and schedules Event Coordinators and directly oversees Event Services staff.

Requirements

Bachelor's degree from a four-year college or university.
At least three years of experience in public facility management, promotion, convention or trade-show operations, or a service-related operation primarily providing direct on-site service to the public.
Excellent organizational, planning, and interpersonal skills.
Good written, customer-service, and verbal skills.
Ability to prioritize multiple projects.
Problem-solving and communication skills.
Professional presentation, appearance, and work ethic.
Some knowledge of computers.
Ability to work under limited supervision and interact with staff at all levels, including management.
Ability to work long and irregular hours that may vary with functions, including days, evenings, weekends, and holidays.
Physical ability to maneuver around the facility and, at times, walk or stand for up to 8–10 hours daily.

Nice To Haves

At least two years of college-level coursework in a hospitality program and/or a sales- or marketing-related program.
Supervisory experience.
Proficiency in Microsoft Office.
Experience with venue management and diagramming software.

Responsibilities

Supervise staff and oversee facility operations related to events.
Meet with client groups to plan and organize assigned meetings and events.
Coordinate activities with service contractors for assigned meetings and events.
Explain contract provisions, policies, and procedures to clients as they prepare for events.
Keep clients informed about deadline schedules, including floor plan submissions, room setup specifications, insurance requirements, and other relevant details.
Conduct weekly production meetings with Event Coordinators and operational departments.
Prepare cost estimates and monitor final billing.
Communicate detailed event requirements to operational departments and assist with scheduling operational setups and equipment or service needs.
Monitor and supervise facility setup when necessary.
Assist in training event services staff.
Serve as the primary liaison between clients and facility departments.
Monitor events and stay in contact with clients and facility staff to support successful operations; follow up on client requests, concerns, and problems.
Attend planning, organization, event, and facility meetings in support of facility operations.
Serve as manager on duty as required.
Interview, hire, train, schedule, assign, and direct staff; appraise performance, reward and discipline employees in conjunction with Human Resources, and address complaints and resolve problems.