Event Manager

GardaWorld•Minneapolis, MN

10d

About The Position

Under the direction and leadership of the Assistant Account Manager and/or Account/Area Manager, as designated by account, the exempt-level Event Manager manages, oversees, and coordinates all aspects of event operations. The role focuses on ensuring optimal customer satisfaction by meeting customer requirements, planning operations, and providing service. The Event Manager supports event operations and staffing, supervises and develops Event Supervisors, maintains positive client and security relationships, and helps coordinate event execution at the assigned location. The position requires responding to client or site emergencies, identifying and escalating event issues, and maintaining current standard operating procedures and training information. The role requires a flexible schedule, including weekends, nights, overnight operations, and holidays, as well as the ability to respond to time-sensitive communications.

Requirements

Minimum 1–3 years of professional-level experience.
At least one year of previous experience in customer service, security, or a related field.
Ability to work a flexible schedule, including weekends, nights, event evenings, overnight operations, and holidays.
Ability to monitor company communications and respond to time-sensitive matters involving clients, staff, and senior executives.
Articulate communication and sound independent judgment and discretion, including understanding when to notify superiors and colleagues.
Excellent oral and written communication skills and reading, writing, and oral proficiency in English.
Adaptability and ability to respond effectively to changes in situations or information.

Nice To Haves

Prior experience in security, event staffing, law enforcement, or the military.
Previous security, military, EMS, or law enforcement experience.

Responsibilities

Support assigned operational responsibilities, including recruiting, hiring, security licensing, training, scheduling, event-day operations, and administrative work.
Serve as the direct supervisory contact for Event Supervisors regarding performance, operations, and department needs.
Supervise, motivate, coach, and train direct reports; evaluate their work performance and make recommendations regarding assignments as needed.
Maintain positive client and security relationships through frequent team and client contact and support.
Identify issues occurring at events and forward them to the Account Manager/Area Manager and/or client, as appropriate to the incident location; write a report or assist with an investigation when directed.
Respond to client or site emergencies, ensuring appropriate communication with the Account Manager and/or client and Area Manager, as appropriate.
Assist in coordinating the technical and managerial aspects of event operations at the assigned location, including responding to client requests.
Assign work tasks to Event Supervisors, Event Staff, and Event Security to direct work throughout the event.
Coordinate and conduct on-the-job training, including developing and improving standard operating procedures and providing orientation to posts, reviewing orders and routine responsibilities, and covering emergency responses and specific client needs.
Ensure standard operating procedures and training information are properly maintained and updated, and ensure all positions are maintained, cleaned, and organized.
Perform other duties and responsibilities as requested or required.