Event Manager

Legends Global•Hampton, VA

8d•Onsite

About The Position

Under general supervision, the Event Manager coordinates and provides professional client-services support for the planning, organization, and supervision of events at the Hampton Roads Convention Center. The role serves as a liaison between the facility and its clients, ensuring client requirements and facility policies are followed. The Event Manager works independently while exercising judgment and initiative and adjusting to changing event needs. This full-time, exempt position reports to the Director of Sales & Event Services.

Requirements

Bachelor’s degree from an accredited four-year college or university, or an equivalent combination of education and experience.
One to two years of related experience and/or training, or an equivalent combination of education and experience.
Working knowledge of facility-management principles, services, and equipment for a similar facility.
Excellent organizational, planning, and interpersonal skills.
Good written and verbal communication skills.
Ability to prioritize multiple projects.
Problem-solving and communication skills.
Professional presentation, appearance, and work ethic.
Ability to work under limited supervision and interact with staff at all levels, including management.
Ability to work long and irregular hours that may vary with events, including days, evenings, weekends, and holidays.

Nice To Haves

Supervisory experience.

Responsibilities

Conduct pre-event meetings with clients and vendors.
Advise clients about setup options, services, and additional event expenses.
Communicate event requirements to HRCC staff by preparing work orders, floor plans, staffing requirements, schedules, and instructions using industry-specific software.
Keep event information accurate and current, and inform the Senior Event Manager and HRCC staff of additions or changes.
Prepare event cost estimates and monitor final billing.
Monitor in-house setup and liaise between clients and HRCC staff to support successful events.
Ensure facility equipment, physical setup, and labor meet contractual requirements and applicable safety, health, and fire-code standards.
Coordinate activities with service contractors for assigned events.
Attend relevant planning, organizational, event, and facility meetings.
Oversee events, maintain contact with clients, and respond to and follow up on client requests, concerns, and problems.
Respond to common customer inquiries or complaints on-site.
Rotate with other facility personnel to serve as Manager on Duty.
Create and distribute post-event synopses to appropriate HRCC staff.
Maintain effective working relationships with employees, clients, exhibitors, customers, and others encountered through the role.
Work extended or irregular hours, including nights, weekends, and holidays, as event needs require.