Event Manager

Pyramid Global Hospitality•Newton, MA

3d•$70,000 - $75,000•Onsite

About The Position

The Event Manager represents the company to customers and supervises the coordination and planning of assigned group catering and events. The role oversees event preparation, including Banquet Event Orders (BEOs), meeting room setup specifications, banquet food and beverage, audiovisual needs, program details, attrition, deposits, billing, and payment collection in accordance with cash-handling, credit-card, and accounting policies. The Event Manager prepares event documentation and coordinates with Sales, hotel departments, and customers to deliver consistent, high-level service before, during, and after events. The role ensures a seamless handoff from Sales to service and back to Sales, identifies opportunities to increase revenue through upselling and enhancements, and supports guest satisfaction by responding to requests and concerns. Additional duties include reporting maintenance issues to Engineering and ordering supplies and maintaining inventory as assigned.

Requirements

Education plus schooling in hotel/restaurant management or a related major.
Two or more years of related experience in a high-volume environment.

Nice To Haves

Familiarity with hospitality industry practices.
Familiarity with Marriott Systems.

Responsibilities

Represent the company to customers and supervise coordination and planning for assigned group catering and events.
Prepare and supervise event preparation, including BEOs, meeting room setup specifications, banquet food and beverage, audiovisual needs, program details, attrition, deposits, billing, and payment collection.
Comply with cash-handling, credit-card transaction, and accounting policies and procedures.
Prepare event documentation and coordinate with Sales, hotel departments, and customers throughout the pre-event, event, and post-event phases.
Ensure a seamless turnover from Sales to service and back to Sales.
Identify opportunities to maximize revenue through upselling and event enhancements.
Assess customer needs, meet service quality standards, and evaluate customer satisfaction.
Adapt to changes in work tasks or the work environment and develop creative approaches to solving problems.
Develop and sustain productive customer relationships, actively seeking information to understand and address customer needs.
Report maintenance problems to Engineering through the proper channels.
Order supplies and maintain accurate inventory as assigned.
Respond to guest requests, concerns, and problems to ensure guest satisfaction.