Event Manager

Friends of Rosamond•Syracuse, NY

9d•$0 - $26

About The Position

The Event Manager is responsible for managing service and the high-level execution of banquet and catering events in accordance with Banquet Event Orders (BEOs). The role coordinates with Catering Sales before events, supervises catering servers and bartenders, ensures food and beverage service meets departmental standards, and works closely with kitchen staff and Zoo partners. The position also supports guest service, event closeout, inventory, linen handling, and adherence to Zoo policies and protocols. The position is full-time, hourly, and non-exempt, with a target workweek of 40–45 hours that fluctuates seasonally.

Requirements

Must be able to speak English.
Must be able to count money and make correct change.
Excellent interpersonal communication skills.
Ability to ring in orders and settle checks using a Point of Sale system.
Valid driver's license.
Three to five years of related experience in the event industry.
Knowledge of Department of Health and Department of Labor codes.
Ability to lift moderate to heavy items weighing up to 50 pounds while standing and/or walking.
Ability to work shifts that may include days, nights, weekends, and holidays.

Nice To Haves

Previous food and beverage server experience.
Previous leadership experience.
Computer knowledge of Microsoft Word, Excel, and Outlook.
Creative idea generation and commitment to quality of product and service.
Self-motivation, ability to work well with guests, respect for others, teamwork, and ability to empower others.
Pride in the workspace and ability to thrive in a team environment.
Flexibility and organizational skills.

Responsibilities

Ensure service delivery follows established Banquet Event Orders (BEOs).
Coordinate with the Catering Sales team before events to confirm room setup, timelines, and client expectations.
Conduct pre-function meetings to confirm approved uniforms, event information, and station assignments.
Supervise Catering Servers and Bartenders during assigned shifts and ensure duties follow departmental policies and procedures.
Use event checklists to verify floorplans, food and beverage service, and event-specific plans.
Train new employees in food and beverage standards and procedures and ensure staff apply that training.
Monitor assigned catering functions and inform the Chef of problems requiring attention.
Communicate with kitchen staff to ensure food is properly cooked and delivered on time.
Communicate professionally before, during, and after events with Zoo partners, including County personnel.
Keep conservation, environmental, and animal welfare perspectives a priority in support of the organization's mission.
Resolve guest complaints appropriately or refer them to the Chef or Food and Beverage Director.
Follow Catering Sales Managers' final direction on client-driven event details, changes, and special requests.
Provide outstanding guest service, accurately process event checks, settle checks at the end of each function, enter them in the POS system, and deliver them to Accounting at shift end.
Manage the department's weekly linen order and ensure rented and in-house linens are handled and sorted appropriately.
Clean, sweep, and reset event areas after each event; properly dispose of recyclables and trash and secure alcohol products.
Complete post-event reports, bank drops, and summaries.
Conduct monthly beverage and equipment inventory.
Adhere to Zoo policies and protocols.
Perform other duties as requested.