CDS Full Time Event Manager - Product Demonstration
About The Position
Club Demonstration Services (CDS), the preferred in-house event marketing provider to Costco, is hiring an Event Manager to recruit, hire, train, and supervise in-store Product Demonstrators. The role oversees product preparation and presentation, including food safety and sanitation, and ensures demonstrators deliver excellent customer service to Club members. It involves communication with warehouse managers, vendors, and demonstrators, and participation in new-location grand openings as required. The Event Manager directs activities supporting vendor-product events, promotions, and sales; communicates strategies for sales, service, and operational excellence; and collaborates with the District Manager to assess event performance and adjust execution. The position also supports corporate governance processes and works toward revenue, net income, customer satisfaction, and loyalty objectives through sales activation, operational improvement, and expense management. The role may be performed in an office, field, retail store, or warehouse environment and includes travel and driving. The stated schedule is Tuesday through Saturday, 8:30 a.m. to 5:30 p.m., though it may vary based on business needs.
Requirements
- High school education or equivalent is listed in the summary requirements.
- Associate's degree or equivalent experience is listed as the required education in the minimum qualifications.
- Two to four years of related experience in retail, hospitality, or food environments is listed in the summary requirements.
- Three to five years of experience in a client-side branded consumer-packaged-goods company, or a combination of supplier-side and client-side experience, is listed in the minimum qualifications.
- Detail orientation and excellent leadership and communication skills.
- Proven ability to lead well-performing teams and direct, lead, and develop people.
- Ability to exercise independent judgment and work independently, prioritize with minimal supervision, and meet deadlines.
- Ability to coach and counsel employees and take corrective measures as needed.
- Supervisory skills, including delegating responsibility, training, and evaluating performance.
- Excellent written and verbal communication skills.
- Flexibility and adaptability to changing projects or business environments and the ability to work in a fast-paced environment.
- Track record of building and maintaining customer/client relationships.
- Basic computer skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, and web browsers.
- NEHA Professional Food Handler Certification is required.
- Ability to engage in considerable physical activity, lift and/or push up to 50 pounds, stand for long periods, use products or cook food for demonstrations, and work in extremely cold conditions such as refrigerated and freezer sections.
- Ability to travel and drive.
Nice To Haves
- Bachelor's degree or equivalent experience.
- A degree or major in Marketing, Business Administration, or a related field.
Responsibilities
- Recruit, train, and hire part-time staff.
- Direct, retain, train, coach, guide, and develop direct reports using company processes, tools, and resources.
- Oversee product preparation and presentation, including food safety and sanitation.
- Train Product Demonstrators in demonstration preparation and excellent customer service.
- Communicate among managers, vendors, and Product Demonstrators.
- Participate in new-location grand openings as required.
- Direct activities involved in successful events, promotions, and sales of vendor products.
- Communicate strategies and tactics to achieve sales, service, and operational excellence.
- Support the maintenance and ongoing development of the corporate governance framework, policies, and procedures.
- Collaborate with the District Manager to evaluate event execution rates, sales performance, labor hours, and operational costs, and make adjustments as necessary.
- Achieve revenue and net income objectives through sales activation, strategy, and expense management.
- Improve operations to optimize customer satisfaction and loyalty.
- Travel and drive as required, and follow proper safety practices when handling products or cooking.
Benefits
- Full-time medical, dental, vision, and life benefits.
- Short- and long-term disability.
- 401(k) plan.
- Generous paid time off.
- Set schedule and work-life balance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
