CDS Full Time Event Manager - Product Demonstration
About The Position
Club Demonstration Services (CDS), the preferred in-house event marketing provider to Costco, is seeking an Event Manager to recruit, hire, train, and supervise in-store Product Demonstrators. The role oversees product preparation and presentation, including food safety and sanitation, and supports high-quality service for Club members. It coordinates with warehouse managers, vendors, and Product Demonstrators and may involve participation in new-location grand openings. The Event Manager directs activities for successful vendor-product events, promotions, and sales; communicates strategies to achieve sales, service, and operational excellence; and works with the District Manager to review event execution, sales, labor, and cost metrics. The position also supports corporate governance practices, pursues revenue and net-income objectives through sales activation and expense management, and works to improve customer satisfaction and loyalty. Work may take place in an office, field, retail store, or warehouse. The schedule is Tuesday through Saturday, 8:30 a.m. to 5:30 p.m., and may vary based on business needs. The role requires substantial physical activity, travel, and driving, and may involve cold environments such as refrigerated and freezer sections.
Requirements
- High school education or equivalent is listed in the role overview.
- Associate's degree or equivalent experience is listed as the minimum education qualification; a bachelor's degree or equivalent experience is preferred.
- Two to four years of related experience in retail, hospitality, or food environments is listed in the role overview.
- The minimum qualifications section calls for 3–5 years of experience in a client-side branded consumer-packaged-goods company, or a combination of supplier-side and client-side experience.
- NEHA Professional Food Handler Certification is required.
- Detail-oriented, with strong leadership and communication skills.
- Ability to lead high-performing teams and direct, lead, and develop people.
- Ability to exercise independent judgment and work independently, prioritize, and meet deadlines with minimal supervision.
- Ability to delegate, train, and evaluate performance.
- Ability to coach and counsel employees and take corrective measures as needed.
- Excellent written and verbal communication skills.
- Flexible and adaptable to changing projects or business environments; able to work in a fast-paced environment.
- Ability to build and maintain customer and client relationships.
- Basic computer skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, and web browsers.
- Ability to perform substantial physical activity, lift and/or push up to 50 pounds, stand for long periods, use products or cook food for demonstrations, and work in very cold conditions when required.
- Ability to travel and drive; safe practices when handling products and cooking are essential.
Nice To Haves
- Bachelor's degree or equivalent experience.
Responsibilities
- Recruit, hire, train, retain, supervise, coach, guide, direct, and develop Product Demonstrators and other direct reports.
- Oversee product preparation and presentation, including food safety and sanitation.
- Train Product Demonstrators in demonstration preparation and customer service.
- Coordinate and communicate with warehouse managers, vendors, and in-store Product Demonstrators.
- Participate in new-location grand openings as required.
- Direct activities for successful events, promotions, and sales of vendor products.
- Communicate strategies and tactics to achieve sales, service, and operational excellence.
- Support the maintenance and development of the corporate governance framework, policies, and procedures.
- Collaborate with the District Manager to evaluate event execution rates, sales performance, labor hours, and operational costs, and make adjustments as needed.
- Pursue revenue and net-income objectives through sales activation, strategy, and expense management.
- Improve operations to optimize customer satisfaction and loyalty.
- Perform additional related duties as assigned.
Benefits
- Medical, dental, vision, and life benefits.
- Short- and long-term disability.
- 401(k) plan.
- Generous paid time off.
- Set schedule and work-life balance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
