Event IT Technician (Legends Global Merchandise)

Legends Global•Indianapolis, IN

2d•Onsite

About The Position

Legends Global is seeking a customer service-focused Event IT Technician who can work independently and be flexible to support various Legends locations. The ideal candidate thrives in a fast-paced, dynamic environment with changing priorities, possesses strong analytical and problem-solving skills, and can efficiently manage multiple tasks. Excellent verbal and written communication skills are essential for establishing and maintaining effective relationships with stakeholders. This role requires up to 35% travel.

Requirements

2-year degree in a related field, or a minimum of 2 years of work experience in help desk, desktop, application, or point-of-sale support.
Ability to work independently and be flexible.
Ability to work in a fast-paced, dynamic work environment with changing work priorities.
Solid analytical and problem-solving skills.
Proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion.
Strong verbal and written communication skills.
Ability to establish and maintain effective working relationships with all internal and external stakeholders.

Nice To Haves

Preferred pre-knowledge of point of sale systems such as AtVenu, Square, or Retail Cloud.

Responsibilities

Travel to event sites to install and configure POS systems, including terminals, mobile devices, printers, and payment peripherals.
Establish and test network connectivity (wired and wireless) to ensure reliable POS operations.
Prepare and stage equipment prior to event launch.
Monitor and maintain POS systems throughout the event, ensuring uptime and resolving technical issues promptly.
Provide on-site IT support for staff and troubleshoot hardware/software issues.
Safely dismantle and pack POS and IT equipment for return shipment.
Document system performance and report any issues for follow-up.
Support end-user applications and perform software updates as needed.
Maintain compliance with security policies and data protection standards.
Participate in special projects and provide after-hours support when needed.
Provide on-site support for local and/or special events (with travel as needed up to 35%).
Provides after-hours, on-call support for end-users as assigned.
Special projects, requests, and other duties assigned.
Asset Management of Point-of-Sale systems, connection points, scanners, and printers.
Maintain an event schedule.
Maintain Point of Sale portals, with discounts, product, and user access.
Create ERP events that tie into the point of sale.