Event Hosts (Global Sporting Event)

The iLUKA Collective•Los Angeles, CA

5h•Onsite

About The Position

The iLUKA Collective is a specialised agency developing and delivering coordinated strategic activations for sponsors and other stakeholders at global sports events. We are experts in executing cutting edge event hospitality experiences born from intelligent strategic direction. Our heritage is big events for big companies looking for strategic and measured solutions which focus on creating unforgettable experiences for stakeholder's integral to sponsors success. Our experience working with Sponsors, Organising Committees, International Sporting Federations, Governing Bodies and City stakeholders enables us to develop our client's sponsorship story to ensure that activations maximise the communication of their messages as well as guide global teams and their local markets through the unique complexities of delivering effectively at global sports events. Working at The iLUKA Collective is a unique experience. We take people seriously, hospitality is about people, It is our people that drive the difference. We work with talented people from around the world who are renowned for their hard work and industry expertise. We are defined by our passion for sport, hospitality and creativity. We’re looking for passionate, energetic and enthusiastic Event Hosts to join us in Los Angeles for an incredible global sporting event in 2028. If you have a passion for sport, hospitality and delivering amazing guest experiences, this could be your opportunity to be part of something truly special. We’ll be hiring hundreds of Event Hosts and holding Assessment Centres throughout 2027 and 2028 as we build our team for these once-in-a-lifetime roles. Exact dates are still to be confirmed, but roles are expected to run approximately from 9 July to 31 July 2028, with some positions also required from around 10 August to 28 August 2028. To be considered, you must have the legal right to work in the United States and either live in Los Angeles or be able to arrange your own accommodation for the duration of the role. Don’t miss the chance to be part of an unforgettable sporting experience, apply today. Summary of Role: The primary role of an iLUKA Host is to act as an Ambassador representing our Client’s brand and the delivery of exceptional and memorable hospitality experiences to all guests who join us on our global events. Hosts can be deployed in a variety of settings and the focus of the role will vary slightly dependent upon the environment.

Requirements

Experience using smart phones/tablets
Highly effective communication and interpersonal skills
A fun, ‘Can Do’ attitude
Confidence to manage and engage with groups of people in a variety of settings
Ability to think on your feet and resolve problems calmly and efficiently
A desire to deliver the very best levels of customer service
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing, well organised
Willing to roll sleeves up and get involved
Team Player
Self-motivate
High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload
Must have the legal right to work in the United States
Must live in Los Angeles or be able to arrange own accommodation

Responsibilities

To deliver an exceptional hospitality experience to the clients’ guests
Understanding guest touch points, provide a friendly and welcoming meet and greet service
Be the first point of contact and meet and greet guests on arrival
Manage and organise guest groups to ensure that they are in the right place at the right time
Accompany guests throughout their journey and deal effectively with any issues or problems that arise in order to make the guest experience a smooth and enjoyable one
Provide information and assistance to guests in all situations and at all stages of the programme
Deliver outstanding customer service and create an environment that is friendly, fun and guest focused
To co-ordinate guest departures as their experience draws to a close
Act as first point of contact for guests arriving at the airport and provide a friendly and welcoming meet and greet service
Act as the last point of contact for guest departures
Management of guest lists
Ensure a smooth transition through the airport and hand guest over to the transport host teams
Man the Hospitality Desk to check in guests to the hotel/hospitality programme, provide information and assistance to guests in the hotel relating to the local area and their specific programme
Enrich the overall guest experience whilst in the hotel
Meet and greet guests in a friendly and welcoming manner
Ensure the venue is immaculately presented
Provide assistance to the venue teams on an as needed basis
Support F&B/Lounge team on elements of F&B within the Lounge
Provide information and assistance to guests at all points of contact, whether at the hotel, on the coach (Executive Bus/Vehicle) or at venues
Accompany assigned guests on a daily basis throughout their programme
Meet and greet guests in a friendly and welcoming manner
Provide information and assistance to guests as required
Accompany guests on their journey and ensure a smooth transition to other host teams on arrival at the destination
Manage and Organise the safe and efficient flow of guests through the venue
Provide VIP reception services/cloak room services
Manage queue and crowd issues in a safe manner
All team members will be expected to contribute to any other aspects of the business, as necessary.