Event Merchandise Supervisor

Legends Global•Frisco, TX

22h•Onsite

About The Position

The Event Supervisor will be responsible for supervising all activities within the event while maintaining a specific focus on the guest experience and day to day operations. This position reports directly to the Program Manager.

Requirements

All applicants must be at least 18 years of age
High school diploma or equivalent.
Minimum of three years relevant industry experience required
Proven operational experience in a high-volume environment
Must be organized and able to execute on the operations side of the business
Proficient in Microsoft Office (word, excel, powerpoint).
Quick learner with ability to handle multiple projects and meet deadlines
Ability to work well with and manage different personalities
Excellent written and verbal communication skills
Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
Ability to operate independently and with discretion and work effectively under pressure
Must be highly organized and self-motivated with strong time management skills
Must have strong leadership skills, with excellent oral and written communication skills
Must be able to manage multiple tasks and priorities and easily adapt to ever-changing and fast-paced situations
Ability to stand, walk, bend and move throughout the venue and at other offsite locations for extended periods of time
Ability to work in a variety of different elements/environments including outdoor weather conditions and warehouse
Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form
Ability to communicate effectively with event personnel and Legends Global Merchandise (‘LGM’) management
Basic knowledge of word processing, e-mail/Internet software and Excel Spreadsheet software
Must be flexible to work extended hours including late nights, weekends and holidays

Nice To Haves

Some college preferred.
prior supervisory experience strongly preferred
POS ticketing systems a plus
Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work

Responsibilities

Assist in managing event staff and perform special projects as requested
Responsibilities include training and working with team, assigning, and directing work; appraising performance; addressing guest complaints, resolving problems
Prepare daily line schedules for associates
Ensure that proper procedures are followed including but not limited to maintenance of the cash log and accurately keeping all other financial/ticketing system records as required
Ability to work and coordinate with internal departments including Sales and Marketing and Human Resources
Ensure staff compliance with established guest experience, security, sales, and record keeping policies and procedures
Assist in the Setup and breakdown of all events
Work in multiple roles, including warehouse, front of house or with client relations
Inform staff of any changes in policy, procedure, and operations
Liaise between Legends Global Merchandise and partners, including building security and maintenance
Complete other duties as assigned by management
Practice safe work habits, follow all safety policies and procedures and regulations including but not limited to Legends’ COVID Preparedness Plan and Standard Operating Procedures, complete company-wide safety training and any additional job specific safety training.
Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.