San Francisco Event Facilitator

Puppy Sphere•San Francisco, CA

10d•Onsite

About The Position

Puppy Sphere is a high-growth startup redefining the wellness category through puppy therapy. As North America’s original puppy yoga company, they have built a community of over 400,000 people and partnered with global brands like the NBA, TikTok, and Google. They are looking for motivated, upbeat, and hard-working team members to join their Pack and deliver memorable Puppy Sphere experiences at a variety of venues. This is a part-time, off-site role supporting private events, ideal for someone seeking flexible, occasional work. The role requires weekday availability and prioritizes the safety and wellbeing of both people and puppies.

Requirements

Availability to work weekdays (at least one day per week)
Availability for a minimum of 4 shifts per month
Experience in the service or hospitality industry is preferred
A warm, engaging, and outgoing personality that helps create a welcoming and positive experience
Comfortable working in a fast-growing startup environment where things evolve quickly and adaptability is key.
Ability to lift, carry, push, and pull items weighing up to 30 lbs.
Ability to stand and walk for extended periods, including throughout the duration of events.
Ability to bend, kneel, crouch, reach, and perform repetitive motions as required during event setup, execution, and breakdown.
Comfortable working with standard cleaning supplies and solutions, following proper safety and handling guidelines.
Ability to work in environments with moderate noise levels, animals present, and high guest interaction.
Access to a car and ability to drive is a bonus.

Nice To Haves

Additional weekend availability is a strong plus
Goes above and beyond to create an exceptional experience
Is a true team player: proactive, supportive, and collaborative
Embodies our values in everything they do
Communicates clearly and confidently, with strong interpersonal and customer service skills
Stays organized and can multitask in a fast-paced environment
Is kind, thoughtful, and genuinely cares about creating a positive experience for every guest
Feels comfortable and confident working around puppies, and understands the importance of creating a calm, safe, and positive environment for both guests and pups

Responsibilities

Support onsite and offsite private events, including event setup and teardown, transportation of equipment, and creating an engaging, positive experience for guests.
Set up the studio and puppy area at the start of each shift, ensuring everything is clean, organized, and ready for guests and pups.
Assist with setting up themed decor for events when required.
Welcome and check in guests, creating a warm, friendly, and well-organized arrival experience.
Confidently lead welcome and closing speeches in front of classes throughout the day.
Support the care of puppies throughout the day, including cleaning, providing water/food as needed, and ensuring their comfort and wellbeing.
Conduct welcome briefings throughout the shift, setting expectations and creating a positive, engaging start to each class.
Deliver a high-quality wellness experience by being present, attentive, and responsive to guest needs throughout the event.
Actively monitor puppy wellbeing and guide guests on appropriate handling to ensure a safe and positive experience for everyone.
Maintain a clean and safe environment by managing puppy clean-ups during and between classes.
Maintain cleanliness and organization across all areas of the venue, including the puppy space, beverage station, and common areas.
Support smooth transitions, ensuring spaces are reset quickly and efficiently.
Help build a strong sense of community by creating moments that keep guests coming back.
Use sound judgment and take initiative to proactively address challenges and support a positive event experience.
Work closely with the wider team to ensure smooth event delivery, proactively identifying and resolving issues as they arise.
Embrace change and support the implementation of new processes and initiatives, helping ensure they land smoothly onsite.
Escalate any concerns relating to guest experience, team dynamics, or puppy wellbeing to supervisors or management in a timely manner.
Adhere to company policies, safety protocols, and animal welfare guidelines at all times.
Support with necessary report forms, such as Animal Welfare, Studio Inventory, and End-of-Day reports, and adapt to evolving priorities and operational needs as they arise.
Complete end-of-day sanitization procedures for the studio and puppy areas to maintain a clean, safe environment and prevent cross-contamination between litters.
Uphold a positive and respectful attitude, and demonstrate enthusiasm to ensure all team members and guests feel welcomed.
Consistently role model Puppy Sphere’s core values and mission, creating a positive, collaborative, inclusive, and supportive team culture and environment.
Act proactively and address tasks without waiting for direction (studio cleaning, puppy accidents, anticipating guest needs).