Part Time AV Technician, Event Day Operator

Revel Media Group•Kaysville, UT

1d•Onsite

About The Position

We are currently seeking a highly detail-oriented and organized individual to join our team as an Event Day Operator. In this role, the successful candidate will be responsible for and is required to attend a majority of hockey games, basketball games, concerts, and other events needing onsite support. As such, we are looking for someone who possesses excellent communication skills, technical proficiency, and a strong attention to detail to ensure that all operations run smoothly and clients are satisfied with the services provided. This position is tailored for event-specific responsibilities, which will necessitate availability for work during the day, night, weekends, and holidays in accordance with the arena's event schedule. In the absence of events during certain weeks, the role will involve engagement in service-related projects.

Requirements

Must be able to lift and carry at least 35 lbs
Ability to simultaneously handle numerous tasks
Perform under tight time schedules and pressure from customers with a venue full of 5,000 to 55,000 cheering fans
Excellent organizational skills and attention to detail
Effective communication skills, both verbal and written
Ability to multitask, prioritize tasks, and work efficiently under pressure
Proficiency in relevant software tools for documentation and communication (e.g., Google Suite, CRM systems)
Ability to stand/walk for up to 6 hours
Maintain good attendance and punctuality
Valid driver's license and reliable transportation

Nice To Haves

2 years of experience in a related role
Some technical aptitude with the ability to understand and troubleshoot equipment configurations

Responsibilities

Event arrival expectations for event system startup 3 hours before the event starts for game day events
Event arrival expectations for event system startup 2.5 hours before concerts and other events
Event departure expectations for the event system shutdown 30 minutes after the end of the event
Provide support to the following systems: IPTV System (Suites, Offices, Clubs, encoders, IP channels, management server, etc)
Provide support to the following systems: Signage System (Concessions, LED Wall Players, Suite Plaques, etc)
Provide support to the following systems: Selfie Stations, Recognition Walls, etc
Provide support to the following systems: Video Walls (Locker rooms, Concourse, etc)
Provide support to the following systems: LED Walls (Suites, Concourse, Bowl, etc)
Provide support to the following systems: SoC Devices (Displays, STBs, etc)
Respond to customer inquiries and provide technical support in person or via phone, email, and chat in a timely and professional manner
Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken
Collaborate with the manager to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements
Research, diagnose, document, and resolve technical issues related to software and hardware problems