PT Event Center Staff

Surly Brewing Co.•Minneapolis, MN

8d•Onsite

About The Position

The Event Staff member performs day-to-day operations and execution for private event spaces in the Beer Hall and, during warmer months, the Beer Garden Tent. The role calls for a passion for hospitality and exceptional guest service in a banquet setting. Duties include setting up and breaking down events, bartending, banquet service, meeting guests’ needs, resolving complaints, and helping ensure service is quick and efficient. The position also supports the Events Banquet Captain and performs other assigned duties. Customer service is the top priority. Staff should welcome guests promptly, be responsive and helpful, and find someone who can assist when needed. They should be able to describe and pair Surly beers, including menu pairings, ABV, hops, malts, and beer or style history, and speak with reasonable knowledge about Surly, the MSP Facility, and the surrounding area. The role requires maintaining a spotless, organized, sanitized work environment, pouring beer consistently, serving food according to Surly Event Standards, adhering to TIPS principles, and alerting management to problems requiring immediate action. The listed pay is $16.37 per hour plus tips. The position is eligible for Sick Time and Beer Hall discounts.

Requirements

Knowledge of food handling, food preparation, bartending, and guest relations.
Strong customer-service orientation and an above-and-beyond approach.
Strong organization and attention to detail.
Excellent written communication and interpersonal skills.
Ability to handle multiple tasks and creatively solve problems.
Assertiveness and willingness to ask questions.
Ability to see the big picture and do what is needed to get the job done.
Ability to be on one’s feet for long periods.
Cash-handling ability.
Ability to work with diverse individuals and teams.
Flexibility to work hours as needed, including weekends; start and end times may range from 5 a.m. to 1 a.m. in a given week.

Nice To Haves

Knowledge of Toast.
High energy, extroversion, and conversational skills.
Quick thinking and adaptability.
One to three years of related banquet or hospitality experience.
Hardworking approach and willingness to exceed expectations for every event.
TIPS (Training for Intervention Procedures) certification is strongly preferred.
Hotschedules experience.
Fresh ideas about possible events and approaches to complex guest requests.

Responsibilities

Set up and break down events.
Provide bartending and banquet service.
Ensure guests’ needs are met and resolve complaints while providing quick, efficient service.
Support the Events Banquet Captain and perform other duties as assigned.
Welcome guests promptly and provide responsive, helpful service.
Describe and pair beers, including relevant menu items, ABV, hops, malts, and beer or style history.
Maintain a spotless, organized, and sanitized work environment.
Pour beer consistently to help ensure maximum profit margins.
Provide efficient food service in accordance with Surly Event Standards.
Arrive on time, alert, clean, and ready for shifts.
Adhere to TIPS principles.
Bring systematic problems requiring immediate action to management’s attention.