Event and Technology Support Specialist

Assembly of First Nations • Ottawa, ON

5d • Onsite

About The Position

The Event and Technology Support Specialist is responsible for delivering high-quality technical support for AFN’s in-person and virtual events, online meetings, and technology platforms, including Zoom, Microsoft Teams, and SharePoint. The role also involves coordinating event logistics, managing databases, maintaining content on SharePoint, and producing technical documentation. The incumbent plays a key role in ensuring seamless technology operations, enabling staff and participants to engage effectively across platforms.

Requirements

• Diploma or degree from a recognized post-secondary institution in Information Technology, Computer Science, or a related field. A combination of education, training, and/or experience may be considered.
• Minimum of 2 years of experience in technical support, event technology, or a related role.
• Experience with A/V equipment, Zoom, Microsoft Teams, databases, and SharePoint administration.
• Knowledge of basic project coordination, budgeting, and reporting tools.
• Must hold a valid driver’s license and be available for travel to off-site events, including AFN’s satellite office in Cornwall, Ontario.

Nice To Haves

• Experience delivering end-user training and creating technical documentation is an asset.

Responsibilities

• Provide technical support for in-person and virtual events, including setup, testing, and troubleshooting of audio/visual (A/V) equipment.
• Support online meetings using Zoom and Microsoft Teams, including scheduling, monitoring, and real-time technical assistance.
• Liaise with event and meeting planners to assess and fulfill all technology requirements.
• Collaborate with external vendors and internal stakeholders to ensure successful execution of events.
• Manage, maintain, and update various internal databases, ensuring data integrity, accessibility, and accuracy.
• Oversee SharePoint sites: create and manage content, configure site settings, manage user permissions, and troubleshoot issues.
• Support document and data governance protocols in coordination with IT leadership.
• Develop and deliver training materials and sessions for end-users on relevant technologies and systems.
• Create and maintain technical documentation, including user guides and troubleshooting manuals.
• Provide responsive technical support and user assistance for event and IT-related requests.
• Support planning and execution of technology-related projects, including equipment upgrades and platform transitions.
• Track and reconcile event-related budgets and technology expenditures; recommend cost-saving measures where appropriate.
• Collect and analyze data on technology usage and event performance, preparing reports and insights for stakeholders.

Benefits

• Employer-Paid Health Benefit Premiums – Comprehensive health, dental, and vision coverage for you and your family, with premiums fully paid by AFN.
• Generous Pension Matching – A competitive pension plan with significant employer contributions to help you build your future.
• Ample Vacation, Sick, and Personal Days – Generous vacation entitlements, paid sick leave, and personal days, plus additional non-legislative time off throughout the year.
• Professional Development Support – Coverage for courses, certifications, and training to help you grow your skills and advance your career.
• Wellness Funds – Annual funds you can use towards fitness, mental health supports, or other wellness-related expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree