Evening Supervisor/Library Access Associate - Lydon Library
About The Position
The University Library at UMass Lowell strives to provide excellent library service in a dynamic, responsive, and inclusive environment. A vital part of the Library’s Access Services team, the Evening Supervisor supports daily operations by participating in building management (including opening & closing procedures), student employee supervision, Interlibrary Loan, circulation desk functions, customer services, stacks maintenance, and other projects as assigned. This position works with a high degree of independence during weekend and evening shifts, providing customer service and support for a wide range of library services and technology, enforcing library policies, managing the circulation desk, resolving non-routine problems, and serving as the primary resource for student employees during evening and weekend shifts. The Evening Supervisor contributes to a supportive team environment and works on projects that require close collaboration with other Access Services staff. We seek candidates who have a strong customer service orientation, outstanding communication skills, supervisory experience, and good judgment; who like to work both independently and as part of a team; and who are enthusiastic about learning and skill-building in a fast-paced environment. We want candidates to know that we are committed to helping our colleagues develop professionally throughout their time at UML; we do not expect all applicants to possess all of the preferred qualifications we list here. We welcome applications from people who embrace lifelong learning and are passionate about providing meaningful and equitable access to information, resources, and services to a diverse and engaged community. Hours for this position are Sunday through Thursday 3 pm – 11 pm during the fall and spring semesters; summer hours: Monday through Friday, alternating days 9 am – 5 pm and 11 am – 7 pm. Flexibility around intersession, summer, and final exam periods may be needed.
Requirements
- Bachelor’s degree, with 6 months of full-time work experience in a library setting OR 1-3 years of work experience in a customer service or public-facing work environment. Part- time experience directly relevant to the posting is calculated at 50%
- Evidence of working effectively with students, faculty, staff, and the community; commitment to providing equitable service to a diverse population
- Demonstrated critical thinking and independent decision-making skills
- Ability to balance multiple priorities and projects
- Ability to communicate effectively orally and in writing; must be detail-oriented and organized
- Ability to exercise discretion and ensure a high level of confidentiality
- Ability to establish and maintain effective working relationships
- Demonstrated experience with computer software such as Microsoft Office Suite
Nice To Haves
- At least 1 year of academic library experience
- Some supervisory experience
- Experience using library specific systems, such as OCLC WorldShare or ILLiad
Responsibilities
- building management (including opening & closing procedures)
- student employee supervision
- Interlibrary Loan
- circulation desk functions
- customer services
- stacks maintenance
- enforcing library policies
- managing the circulation desk
- resolving non-routine problems
- serving as the primary resource for student employees during evening and weekend shifts
- works on projects that require close collaboration with other Access Services staff
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
