EUC Senior Engineer

Sidley Austin•Chicago, IL

5d•$148,200 - $175,000•Hybrid

About The Position

The EUC Senior Engineer serves as a technical subject matter expert for the Firm’s workstation environment. The role is responsible for designing, implementing, automating, maintaining, and supporting end user computing technologies, including workstation configuration, software distribution, patching, and endpoint management. The engineer resolves complex technical issues and partners with Information Technology teams to maintain a secure, reliable, and efficient end-user computing environment. The position also participates in rotating 24x7 on-call support as required.

Requirements

Bachelor’s degree in Computer Science, Engineering, a related discipline, or an equivalent combination of education, training, and experience.
A minimum of 7 years of experience supporting and engineering desktop technologies in an enterprise environment.
Advanced experience with Windows workstation operating systems, including Windows 10 and Windows 11.
Advanced experience with application packaging, software distribution, endpoint patching, and troubleshooting software installation and deployment issues.
Experience with macOS and Jamf.
Experience managing Windows endpoints using Microsoft Intune or a comparable mobile device management or endpoint management solution.
Working knowledge of TCP/IP networking fundamentals, including DNS, DHCP, and IPv4.
Experience developing technical documentation for technical and non-technical audiences.
Strong organizational skills.
Strong attention to detail.
Good judgment.
Strong interpersonal communication skills.
Ability to manage multiple projects with competing deadlines and priorities.
Ability to work effectively under pressure.
Strong analytical skills and a proactive approach to problem-solving.
Ability to work harmoniously and effectively with others.
Ability to preserve confidentiality and exercise discretion in all interactions.

Nice To Haves

Experience developing and troubleshooting system automation scripts, including PowerShell.
Experience developing SQL queries and creating interactive reports.
Experience working with WMI, Windows Registry, log files, events, and operating system in-place upgrades.
Experience with workstation security and vulnerability remediation.
Relevant technical training or certifications.

Responsibilities

Serve as a technical subject matter expert for Firm workstation technologies, including Windows operating systems, web browsers, endpoint configuration, and related technologies.
Design, implement, maintain, and support desktop management solutions using technologies such as Microsoft Intune, Microsoft Entra, NinjaOne, PowerShell, Aternity, Recast Application Workspace, Patch My PC, Group Policy, and BeyondTrust Endpoint Privilege Manager.
Monitor and analyze the workstation environment using endpoint management and monitoring tools; develop queries, reports, inventory data, and events to identify trends, risks, and opportunities for improvement.
Design, document, maintain, and troubleshoot workstation patching, software distribution, and application deployment processes.
Diagnose and resolve complex workstation and application issues, partnering with application support and other Information Technology teams to develop comprehensive solutions.
Partner with the EUC & Remote Access Manager to evaluate, recommend, design, and implement new or enhanced software distribution and workstation management solutions.
Design, document, and maintain the Firm-standard workstation environment, including BIOS, boot processes, drivers, services, scheduled tasks, policies, and configuration standards.
Develop, implement, and maintain automated scripts, tools, processes, and procedures that improve workstation configuration, deployment, management, and support.
Coordinate evaluation and configuration of standard and non-standard personal computer hardware and partner with Quality Assurance to test workstation configurations and automated software deployments.
Maintain knowledge of relevant technologies and industry trends.
Participate in rotating 24x7 on-call support as required.