Infrastructure Engineering Sr. Manager-EUC Platform Engineering

Truist Bank•Charlotte, NC

About The Position

Leads the engineering, modernization, implementation, lifecycle management, security, and operational enablement of enterprise End User Computing (EUC) platforms and services. Translates Platform Services strategy into executable plans that deliver a secure, resilient, intuitive, and scalable teammate computing experience. Leads engineering managers and experienced individual contributors across Windows build, endpoint configuration, vulnerability and problem management, and EUC platform engineering. Drives the evolution toward software-defined, product-oriented platform engineering through automation, infrastructure and configuration as code, CI/CD, automated controls, observability, self-service, and reusable platform capabilities. The role reduces manual operational work while improving platform reliability, security, engineering velocity, teammate experience, and measurable service outcomes. Manages a multidisciplinary organization responsible for endpoint platforms spanning physical devices, persistent and non-persistent virtual desktops, Windows images, endpoint configurations, browsers, productivity applications, and supporting infrastructure. Partners with technical, business, control, vendor, and support organizations to deliver integrated EUC solutions and maintain security, compliance, and service stability. The role also includes workforce and capacity planning, financial and resource planning, vendor and contractor oversight, organizational development, and communication of strategy and performance to senior technology leadership.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, training, and work-related experience.
Minimum of 7 years of professional experience in infrastructure engineering.
Experience managing a team within a technology environment.
Knowledge of enterprise infrastructure technologies, including cloud, network, database, storage, platform, computing, and middleware.

Nice To Haves

Master's degree in a relevant technical or business discipline.
Experience managing technology teams, including managers and/or senior technical professionals, in a complex and regulated enterprise environment.
Demonstrated knowledge of EUC technologies, including Windows endpoint engineering, physical and virtual desktop images, endpoint configuration, application packaging and testing technologies, hardware lifecycle engineering, browsers, and productivity platforms.
Experience implementing infrastructure as code, CI/CD pipelines, configuration management, and remediation automation.
Experience leading secure technology delivery within formal change, risk, control, audit, and regulatory governance frameworks.
Experience directing vulnerability remediation, security configuration compliance, software currency, and endpoint risk-reduction programs.
Experience applying automation, scripting, version control, testing, and modern engineering practices to improve reliability, repeatability, and scale.
Strong communication, stakeholder management, prioritization, problem-solving, and executive-reporting skills.
Experience with Microsoft Intune, Microsoft System Center Configuration Manager, Windows 11, Microsoft 365 Apps, Nexthink, Azure/Entra services, Citrix or comparable virtual desktop technologies, and endpoint analytics or digital experience platforms.
Experience with ServiceNow, CMDB, vulnerability-response workflows, software lifecycle governance, and operational reporting.
Knowledge of passwordless authentication, encryption, security baselines, and endpoint compliance controls.
Industry certifications such as CISSP, CISM, Microsoft, ITIL, Agile, cloud, endpoint management, or equivalent credentials.
Ability to evaluate alternative technical approaches and translate enterprise strategy into executable roadmaps, operating models, and measurable outcomes.
Demonstrated ability to lead modernization while maintaining service stability, security, compliance, and a strong end-user experience.

Responsibilities

Implement and help establish short-term tactical and operational plans for EUC engineering, contributing to Platform Services objectives, service reliability, security, and teammate experience.
Lead the design, engineering, implementation, lifecycle management, and support enablement of enterprise endpoint platforms, including physical devices, virtual desktops, Windows images, endpoint configurations, browsers, productivity applications, and supporting infrastructure.
Manage a multidisciplinary EUC engineering organization that includes lower-level managers, platform engineers, experienced individual contributors, and strategic service partners.
Oversee Windows build engineering for physical and virtual images, endpoint configuration engineering, testing automation, application packaging, hardware engineering, feature updates, driver and BIOS currency, image automation, and platform transitions.
Direct endpoint vulnerability remediation, security baseline control execution, encryption compliance, remediation automation, exception and deferral processes, problem management, and reporting-quality improvement in partnership with Cyber, Risk, and control functions.
Advance EUC platform engineering through infrastructure as code, configuration as code, CI/CD pipelines, automated task sequences, reusable automation, version-controlled repositories, code peer review, and elimination of unnecessary manual steps.
Balance business requirements for simplicity, stability, performance, mobility, and timely delivery with technology requirements for standardization, automation, resiliency, security, compliance, and cost efficiency.
Establish and enforce engineering standards, architectural guardrails, governance, change controls, documentation, and operational readiness requirements for endpoint technologies and services.
Partner with architecture, cybersecurity, identity and access management, network, cloud and hosting, service management, application owners, business technology teams, vendors, and support organizations to deliver integrated EUC solutions.
Guide evaluation and adoption of modern endpoint capabilities, including digital employee experience tooling, passwordless authentication, self-service services, automated software updating, modern management, and virtual desktop platform modernization.
Lead responses to complex, high-impact endpoint incidents and systemic technical problems, including troubleshooting, vendor escalation, root-cause analysis, remediation, and prevention activities.
Define and monitor operational and engineering measures such as service-level performance, vulnerability and security-control compliance, image delivery and validation, backlog health, change outcomes, and automation effectiveness.
Communicate strategy, risk, capacity, performance, and delivery status to senior technology leadership through business reviews, operating metrics, roadmaps, findings updates, and decision-ready recommendations.
Ensure compliance with enterprise security, risk, audit, regulatory, records, change, and technology-management requirements; lead remediation of findings and management self-identified issues within the EUC domain.
Perform workforce planning, capacity management, vendor and contractor oversight, financial planning, prioritization, and resource allocation to meet operational commitments and transformation goals.
Build organizational capability through coaching, succession planning, performance management, role clarity, cross-training, and development of engineering, automation, risk management, and leadership skills.
Implement and maintain infrastructure platforms across domains such as cloud, network, compute, storage, databases, and platform or middleware to support secure and reliable enterprise operations.
Enforce technology strategies, standards, and governance to align with organizational goals and regulatory compliance.
Guide automation, monitoring, and optimization processes to enhance infrastructure availability and performance.
Collaborate with cross-functional teams to integrate new technologies and improve infrastructure standards and processes.
Monitor team performance and provide coaching and development to enhance skills and productivity.
Communicate with upper-level management to align infrastructure initiatives with business objectives.
Participate in budgeting, resource planning, and operational reporting for the infrastructure team.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan