Infrastructure Engineering Sr. Manager-EUC Platform Engineering

Truist•Charlotte, NC

10d

About The Position

Leads the engineering, modernization, implementation, lifecycle management, security, and operational enablement of enterprise End User Computing (EUC) platforms and services. Translates Platform Services strategy into executable plans that deliver a secure, resilient, intuitive, and scalable teammate computing experience. Leads engineering managers and experienced individual contributors across Windows build, endpoint configuration, vulnerability and problem management, and EUC platform engineering. Advances software-defined, product-oriented platform engineering through automation, infrastructure and configuration as code, CI/CD, automated controls, observability, self-service, and reusable platform capabilities, while reducing manual operational work and improving reliability, security, engineering velocity, teammate experience, and measurable service outcomes. The role directs engineering and support enablement for endpoint platforms, including physical devices, persistent and non-persistent virtual desktops, Windows images, endpoint configurations, browsers, productivity applications, and supporting infrastructure. It oversees image and endpoint engineering, application packaging, hardware lifecycle engineering, updates, testing automation, and platform transitions. It also directs vulnerability remediation, security baseline and encryption compliance, remediation automation, exception processes, problem management, and reporting improvements in partnership with Cyber, Risk, and control functions. The position establishes engineering standards, architectural guardrails, governance, change controls, documentation, and operational readiness requirements. It collaborates with architecture, cybersecurity, identity and access management, network, cloud and hosting, service management, application owners, business technology teams, vendors, and support organizations. It leads complex endpoint incident escalations and systemic problem resolution, monitors operational and engineering measures, and communicates strategy, risk, capacity, performance, and delivery status to senior technology leadership. The role also ensures compliance with security, risk, audit, regulatory, records, change, and technology-management requirements; plans workforce capacity, vendors, finances, priorities, and resources; and builds organizational capability through coaching, succession planning, performance management, cross-training, and staff development. Truist will not sponsor work visa status or employment authorization or provide immigration-related support for this position.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, training, and work-related experience.
At least 7 years of professional experience in infrastructure engineering.
Experience managing a team within a technology environment.
Knowledge of enterprise infrastructure technologies, including cloud, network, database, storage, platform, computing, and middleware.
Ability to meet the role’s responsibilities for secure, reliable infrastructure and EUC platform operations, technical problem-solving, team leadership, and cross-functional collaboration.

Nice To Haves

Master’s degree in a relevant technical or business discipline.
Experience managing technology teams, including managers and/or senior technical professionals, in a complex and regulated enterprise environment.
Knowledge of EUC technologies, including Windows endpoint engineering, physical and virtual desktop images, endpoint configuration, application packaging and testing technologies, hardware lifecycle engineering, browsers, and productivity platforms.
Experience implementing infrastructure as code, CI/CD pipelines, configuration management, and remediation automation.
Experience leading secure technology delivery within formal change, risk, control, audit, and regulatory governance frameworks.
Experience directing vulnerability remediation, security configuration compliance, software currency, and endpoint risk-reduction programs.
Experience applying automation, scripting, version control, testing, and modern engineering practices to improve reliability, repeatability, and scale.
Strong communication, stakeholder management, prioritization, problem-solving, and executive-reporting skills.
Experience with Microsoft Intune, Microsoft System Center Configuration Manager, Windows 11, Microsoft 365 Apps, Nexthink, Azure/Entra services, Citrix or comparable virtual desktop technologies, and endpoint analytics or digital experience platforms.
Experience with ServiceNow, CMDB, vulnerability-response workflows, software lifecycle governance, and operational reporting.
Knowledge of passwordless authentication, encryption, security baselines, and endpoint compliance controls.
Industry certifications such as CISSP, CISM, Microsoft, ITIL, Agile, cloud, endpoint management, or equivalent credentials.
Ability to evaluate alternative technical approaches and translate enterprise strategy into executable roadmaps, operating models, and measurable outcomes.
Demonstrated ability to lead modernization while maintaining service stability, security, compliance, and a strong end-user experience.

Responsibilities

Implement and help establish short-term tactical and operational plans for EUC engineering, contributing to Platform Services objectives, reliability, security, and teammate experience.
Lead the design, engineering, implementation, lifecycle management, and support enablement of enterprise endpoint platforms, including physical devices, virtual desktops, Windows images, endpoint configurations, browsers, productivity applications, and supporting infrastructure.
Manage a multidisciplinary EUC engineering organization that includes lower-level managers, platform engineers, experienced individual contributors, and strategic service partners.
Oversee Windows build engineering, image and endpoint configuration engineering, test automation, application packaging, hardware engineering, feature updates, driver and BIOS currency, image automation, and platform transitions.
Direct endpoint vulnerability remediation, security baseline controls, encryption compliance, remediation automation, exception and deferral processes, problem management, and reporting improvements in partnership with Cyber, Risk, and control functions.
Advance EUC platform engineering using infrastructure as code, configuration as code, CI/CD pipelines, automated task sequences, reusable automation, version-controlled repositories, code peer review, and reduced manual work.
Balance business needs for simplicity, stability, performance, mobility, and timely delivery with technology needs for standardization, automation, resiliency, security, compliance, and cost efficiency.
Establish and enforce engineering standards, architectural guardrails, governance, change controls, documentation, and operational readiness requirements for endpoint technologies and services.
Partner with architecture, cybersecurity, identity and access management, network, cloud and hosting, service management, application owners, business technology teams, vendors, and support organizations to deliver integrated EUC solutions.
Evaluate and adopt modern endpoint capabilities, including digital employee experience tools, passwordless authentication, self-service services, automated software updating, modern management, and virtual desktop modernization.
Lead escalations for complex, high-impact endpoint incidents and systemic technical problems, including troubleshooting, vendor escalation, root-cause analysis, remediation, and prevention.
Define and monitor operational and engineering measures such as service-level performance, vulnerability and security-control compliance, image delivery and validation, backlog health, change outcomes, and automation effectiveness.
Communicate strategy, risk, capacity, performance, and delivery status to senior technology leadership through business reviews, operating metrics, roadmaps, findings updates, and decision-ready recommendations.
Ensure compliance with enterprise security, risk, audit, regulatory, records, change, and technology-management requirements, and lead remediation of findings and self-identified issues in the EUC domain.
Perform workforce planning, capacity management, vendor and contractor oversight, financial planning, prioritization, and resource allocation.
Develop organizational capability through coaching, succession planning, performance management, role clarity, cross-training, and development of engineering, automation, risk management, and leadership skills.
Implement and maintain infrastructure platforms across cloud, network, compute, storage, database, and platform/middleware domains to support secure and reliable operations.
Enforce technology strategies, standards, and governance; guide automation, monitoring, and optimization; troubleshoot complex infrastructure issues; coach team members; communicate with upper-level management; and participate in budgeting, resource planning, and operational reporting.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated as applicable
10 sick days, prorated as applicable
Paid holidays
May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division