Analyst, EUC

Intercontinental Exchange Holdings, Inc. • New York, NY

3d • $75,000 - $95,000

About The Position

The End User Computing (EUC) team supports the hardware, software, and technology used by in-office and remote users to perform their daily responsibilities. The team works with enterprise stakeholders to improve processes and policies that support user productivity and efficiency. The Analyst, EUC supports and advances ICE’s global corporate computing environment, providing user, device, software, network, and collaboration technology support.

Requirements

• Bachelor’s degree in Computer Science, MIS, CIS, or a related field.
• Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds.
• Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting.
• Experience with networking technology such as Cisco and Juniper.
• Experience with Windows OS, Mac OS, and Microsoft Office Suite.
• Foundational understanding of AI-powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.

Nice To Haves

• Knowledge of scripting and PowerShell.
• Experience in an exchange, trading facility, or financial services environment.
• Strong multitasking, time prioritization, collaboration, and communication skills.

Responsibilities

• Onboard and train new internal and external users in ICE’s environment.
• Support and advance the global corporate computing environment.
• Support hardware, software, and network needs for Windows, Mac, and virtual environments.
• Manage tickets and incidents in ServiceNow, including issue resolution, escalation, and documentation management.
• Deploy hardware and software, including desktop and laptop imaging software and VoIP.
• Provision Active Directory, Azure, Intune, and Exchange Online, including device authentication and maintenance of users, groups, and distribution lists.
• Manage hardware inventory, mobile device support, purchasing, and file, print, and DHCP services.
• Troubleshoot and support conference room AV and video conferencing systems, including Zoom, Teams, and Webex.
• Support broker and trading floor technology (for New York-based EUC analysts only).

Benefits

• Healthcare coverage (medical, dental, and vision).
• 401(k) plan.
• Life insurance.
• Time off.
• Paid leave for qualifying circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level