EUC Infrastructure Support Engineer

Collinson Group•Dallas, TX

32d•Hybrid

About The Position

Collinson is seeking an EUC Infrastructure Support Engineer to manage and support PC, mobility, server, and network systems within the Americas region. This role involves working as part of a cross-functional global technology team, collaborating with internal IT teams, personnel, and external suppliers to enhance service and infrastructure support capabilities. The position will handle first- and second-line internal customer support inquiries, provide ad-hoc operational support, and train Team Members on Collinson services. A key aspect of this role is contributing to the governance and success of maintaining yearly PCI-DSS certification.

Requirements

Bachelor’s Degree in MIS or CS or s Degree or Applicable Trade School Degree and 3-5 years applicable working history
Experience with MDM technology
Excellent interpersonal skills and provide a positive customer experience
Maintain and enhance a balanced multi-platform technical skillset (participate in applicable skillset training)
Ability to prioritize and perform multiple tasks
Excellent attention to detail
A caring attitude, high standards of conduct and professionalism
Self-motivated and able to work within a local, regional, and global team
Active group participation (i.e., be a team player)
Ability to work in an open office environment and remote
Must maintain composure and demonstrate a real can-do attitude when faced with challenges
Ability to work independently with minimum supervision and exercise sound judgment within established guidelines; interpret, apply, explain, and reach sound decisions.

Nice To Haves

Microsoft Certified Professional preferred
ITIL Foundations v4 preferred
CompTIA A+ preferred
CompTIA Network + preferred
CCNET a plus
Both AWS and Azure applicable Foundation’s certifications preferred
HDI Support Centre Analyst and / or Desktop Support Technician and / or Technical Support Professional preferred
Experience in supporting MACs in an enterprise environment a plus
Experience working with Avaya VOIP and Omni Chanel technologies
Ability to speak Spanish and or Portuguese is a plus

Responsibilities

Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate
Manage the day-to-day incidents and service requests resolving them in a timely manner utilizing the ITSM tool of record
Verify scheduled backups have completed as expected as part of maintaining a working end user compute environment
Refine and document the build and deployment processes, ensuring these are transparent, reliable, efficient, and repeatable as part of the deployment lifecycle
Install and support Microsoft Office applications including Exchange and Office 365 software and additional approved, as needed, software
Ensure software and support license details are logged and assets are tracked
Perform basic PC, network, and mobility troubleshooting
Analyze server and network activity and maintain performance monitoring systems as well as other software programs e.g., intrusion detection, virus scanning applications, etc.
Assist with maintaining local servers, VPNs, and system backups ensuring compliance with Collinson requirements and PCI-DSS controls
Assist with creating, editing, and maintaining user accounts, permissions, and passwords
Identify problems and proactively suggest ways to improve processes as applicable
Communicate with other Collinson IT teams, awareness of new or revised solutions, improved security processes and the development of new attacks and threats
Help develop and lead an on-going training (Tech Bar) program based on end-user feedback requests
Contribute to Knowledge Base content in line with writing styles and content guidelines
Create / Maintain / appropriate User Guides and publish updates as needed
Submit a weekly status report to Line Manager