Senior EUC Engineer

6 Degrees Health•Amarillo, TX

1d•$92,000 - $107,000

About The Position

6 Degrees Health is a healthcare cost containment company that uses clinical expertise and technology to support fair reimbursements and payment accuracy. The Senior EUC Engineer joins the End User Computing (EUC) team as a hands-on technical lead responsible for administering and improving core end-user technologies, resolving complex issues, and strengthening the employee technology experience. The role is a senior escalation resource and leads through technical expertise, collaboration, mentorship, and example, without direct people-management responsibilities. Success is measured by system reliability and performance, effective technology improvements, fewer recurring issues, and a strong EUC user experience. The engineer leads complex endpoint, identity, collaboration, application, and productivity troubleshooting; performs root cause analysis and corrective action; and contributes to technology planning, service improvements, implementations, and support models. The role administers Microsoft Intune, Microsoft Entra ID, Microsoft 365 services, DocuSign CLM, 8x8 UCaaS, and other enterprise applications. It also supports vulnerability remediation, security reviews, audits, risk assessments, governance, and data-protection initiatives while balancing security, usability, and productivity. The role mentors technical staff, maintains technical standards and operational documentation, coordinates with internal teams, vendors, and business stakeholders, and helps ensure solutions meet business and technical requirements. Applicants must be authorized to work for any U.S. employer; visa sponsorship or transfer is not available. The stated base salary range is $92,000–$107,000, with individual compensation varying based on qualifications, skills, competencies, and work location.

Requirements

At least 5 years of progressive experience supporting and administering enterprise EUC environments, including at least 2 years as a senior engineer, technical lead, or escalation resource.
Hands-on experience with Microsoft Intune, Entra ID, Defender, Purview, Microsoft 365, Windows, endpoint management, application deployment, and device lifecycle management.
Demonstrated success troubleshooting complex issues, performing root cause analysis, leading major incident investigations, and implementing long-term corrective actions using diagnostics, telemetry, monitoring, and vendor resources.
Experience creating technical documentation, operational standards, support procedures, and knowledge-sharing resources.
Experience mentoring technical staff and strengthening troubleshooting and problem-solving.
Strong communication, collaboration, prioritization, and customer-service skills across technical teams, business stakeholders, and external partners.
Must be authorized to work for any employer in the United States; visa sponsorship or transfer is not available.

Nice To Haves

Experience supporting healthcare, compliance-driven, or highly regulated environments.
Experience leading EUC initiatives, Microsoft 365 implementations, or major incident response.
PowerShell scripting, automation, and Microsoft Copilot Studio experience.
Experience administering Jira, Confluence, DocuSign CLM, or 8x8 UCaaS.

Responsibilities

Serve as the senior escalation resource for complex endpoint, identity, collaboration, application, and productivity issues, including major incidents and service disruptions.
Lead cross-functional troubleshooting using logs, diagnostics, telemetry, endpoint analytics, monitoring, and vendor resources; identify root causes and implement corrective actions to prevent recurrence.
Contribute to EUC technology planning, service improvements, implementations, and support models.
Mentor support engineers and administrators through technical guidance, training, knowledge sharing, and customer-service best practices.
Create and maintain technical standards, operational procedures, and knowledge base documentation.
Administer and optimize Microsoft Intune, including endpoint standards, security baselines, configuration profiles, and compliance policies.
Troubleshoot advanced Windows, application, authentication, performance, and device-management issues.
Administer Microsoft Entra ID, authentication methods, Conditional Access, and user lifecycle processes.
Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Defender, and Microsoft Purview.
Support vulnerability remediation, security reviews, audits, risk assessments, governance, and data-protection initiatives.
Administer DocuSign CLM and 8x8 UCaaS, including users, permissions, integrations, call routing, and operational support.
Administer additional enterprise applications and serve as a subject matter expert as needed.
Provide advanced troubleshooting and vendor coordination for critical business applications; evaluate performance and recommend improvements to reliability and user experience.
Lead or contribute to implementation plans, technical documentation, support procedures, and operational standards for new or updated solutions.
Coordinate with internal teams, vendors, and business stakeholders to ensure solutions meet security, usability, reliability, supportability, and business requirements.