ETF Relationship Manager
About The Position
The ETF Relationship Manager serves as a trusted advisor to mutual fund industry clients, helping them address changing business conditions and pursue their strategic goals. The role focuses on maximizing client retention and expanding product development and services while monitoring client assets, assessing satisfaction and risk, and recommending ways to maintain or increase service levels. The position coordinates communication between clients and internal teams, supports client meetings and events, and manages complex client relationships and fund structures. It also reviews invoices and shareholder and regulatory materials, prepares transfer agent audit information and SEC examination requests, and contributes to departmental procedures, committees, and the training and mentoring of new personnel.
Requirements
- Bachelor's degree in business administration or a related field, or equivalent experience.
- Nine to 14 years of experience in a mutual fund-related or brokerage industry position.
- Ability to build strong working relationships, respond promptly to client inquiries, understand client priorities, and support ongoing client satisfaction.
- Effective organizational skills, including prioritizing and planning, handling multiple tasks, and adapting to changing client priorities.
- Ability to produce accurate, thorough, high-quality work with attention to detail.
- Strong analytical and problem-solving skills, sound business judgment, and ability to proactively resolve issues or quickly identify concerns.
- Excellent verbal and written communication skills for working with clients, external auditors, and internal personnel.
- Proven ability to practice effective risk management strategies and understand USBFS risk policies.
- Proven team-oriented skills.
- Advanced knowledge of Microsoft Office products.
- Ability to build formula-driven Microsoft Excel spreadsheets.
- Flexibility with work hours as required to meet client expectations.
Nice To Haves
- Advanced knowledge of the financial services industry.
- Understanding of operations, legal, or accounting principles that affect the mutual fund industry.
Responsibilities
- Maximize client retention and expand product development and services.
- Monitor client asset levels and propose fee structure amendments.
- Conduct monthly client risk assessments to measure satisfaction with each service line offered by USBFS.
- Proactively recommend ways to maintain and increase service levels offered by USBFS.
- Research clients' products and existing services to identify sales opportunities.
- Coordinate interdepartmental meetings to develop strategies and solutions for client requests.
- Maintain open client communication by coordinating tours of USBFS operations, hosting clients at conferences, and attending Board of Directors' meetings when necessary.
- Review and approve USBFS and U.S. Bank, N.A. business-line invoices for reasonableness and accuracy.
- Prepare and complete transfer agent audit requests and information for SEC examinations.
- Review and approve shareholder statements, shareholder applications, regulatory documents, and tax forms.
- Manage challenging client relationships and fund structures.
- Represent the Relationship Management Department on internal and external committees and at seminars and conferences.
- Develop, improve, or implement department procedures to enhance clients' overall experience with USBFS.
- Assist Relationship Managers with training and mentoring new personnel.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability insurance.
- Pregnancy disability and parental leave.
- 401(k) and an employer-funded retirement plan.
- Paid vacation of two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
