ETF Relationship Manager
About The Position
U.S. Bancorp Fund Services (USBFS) Relationship Managers serve as trusted advisors to mutual fund industry clients, helping them assess changing business conditions and providing expertise and guidance so they can focus on growing their firms’ assets. The role is responsible for maximizing client retention and expanding product development and services while maintaining strong client relationships and supporting effective internal coordination. The Relationship Manager monitors client asset levels, proposes fee amendments, assesses client satisfaction and risk, identifies service and sales opportunities, and develops strategies and solutions to address client requests. The role also oversees and approves invoices and various shareholder, regulatory, tax, and audit-related materials; manages challenging client relationships or fund structures; contributes to committees and industry events; improves departmental procedures; and supports training and mentoring of new personnel.
Requirements
- Bachelor’s degree in business administration or a related field, or equivalent experience.
- Nine to 14 years of experience in a mutual fund-related or brokerage industry position.
- Ability to build strong working relationships, promptly respond to client inquiries, understand client priorities, and support ongoing client satisfaction.
- Effective organizational and work habits, including prioritization and planning, with the ability to manage multiple tasks and adapt to changing client priorities.
- Ability to produce accurate, thorough, high-quality work with attention to detail.
- Strong analytical and problem-solving skills and sound business judgment to resolve issues proactively or identify concerns quickly.
- Excellent verbal and written communication skills for working with clients, external auditors, and internal personnel.
- Ability to practice effective risk management strategies and understand USBFS risk policies.
- Team-oriented skills.
- Advanced knowledge of Microsoft Office products.
- Ability to build formula-driven Microsoft Excel spreadsheets.
- Flexibility with work hours as required to meet client expectations.
Nice To Haves
- Advanced knowledge of the financial services industry and understanding of operations, legal, or accounting principles that affect the mutual fund industry.
Responsibilities
- Maximize client retention and expand product development and services.
- Monitor client asset levels and propose amendments to fee structures.
- Conduct monthly client risk assessments and measure satisfaction with each USBFS service line.
- Proactively recommend ways to maintain and increase the service levels offered by USBFS.
- Research clients’ products and existing services to identify sales opportunities.
- Coordinate interdepartmental meetings to facilitate communication and develop strategies and solutions for client requests.
- Maintain open client communication, including coordinating tours of USBFS operations, hosting clients at conferences, and attending Board of Directors’ meetings when necessary.
- Review and approve USBFS and U.S. Bank, N.A. business-line invoices for reasonableness and accuracy.
- Prepare and complete transfer agent audit requests and information for SEC examinations.
- Review and approve shareholder statements, shareholder applications, regulatory documents, and tax forms.
- Manage challenging client relationships and/or fund structures.
- Represent the Relationship Management Department on internal and external committees and at seminars and conferences.
- Develop, improve, or implement departmental procedures to enhance clients’ overall experience working with USBFS.
- Assist other Relationship Managers with training and mentoring new personnel.
Benefits
- Healthcare benefits, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability insurance.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks, depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
